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update failed error 1500..

Forum|Forum|16 years ago
April 11, 2010
13 replies
44221 views

ik heb adobe reader 5 keer opnieuw gedownload,

steeds oude versie verwijderd, maar bij update

komt telkens:

update mislukt, fout 1500.

er draait geen ander programma mee.

iemand enig idee?

Dutch

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I

inter-activ

Participant

I am running windows 7 and have the same problem when trying to install the automatic update to Adobe Reader 9.3. Gavin Meikle

V

vmarejeAuthor

Participating Frequently

Dear Gavin Meikle,

Let us hope, adobe will do something about it, for I know there are more people

with this problem!

Thanks for your reaction.

With kind regards

jerema.

A

Anonymous

(I posted this over in the Adobe Acrobat Pro forum, but looks like it's biting Acrobat Reader people too.)

I got nailed by that update this morning, and am currently restoring my Windows XP-SP3 system from a backup.

Look at your %SystemRoot%\Installer folder. I bet it's completely empty. It's supposed to have a lot of files and folders in it.

At first I just received that obscure "installation failed" message that the Updater throws up (by the way, Updater looks a little different this time around, doesn't it?) After an hour or so of working on the PC a few desktop icons for installed programs went blank, looking like a white box with a blue bar on top of the box. I tried seaching for the icon and was getting messages about %SystemRoot%\Installer\{<some long alphanumeric directory>} not found.

I looked in the %SystemRoot%\Installer folder and it was completely empty.

I booted up a backup hard drive I had been on a couple of weeks ago (I recently migrated to a SSD drive) and looked at %SystemRoot%\Installer and it was full of folders and files. A few minutes later the Updater told me I should apply the update. I did, it failed. I looked into %SystemRoot%\Installer again and it was completely empty.

I'm now restoring from a backup of that hard drive, which I made in case my foray into SSD drives didn't work out.

Regards, Scott

A

Anonymous

I am getting the same error when I try to install the latest security patch to both of my PCs.

PC1 - Laptop running Vista Home Premium with Service Pack 2. Adobe Acrobat 8 Professional ver 8.2.0

PC2 - Dell Desktop running XP Home Premium with Service Pack 3 Adobe Acrobat 8 Professional ver 8.2.0

I get the Adobe Acrobat Updater message box pop up that says:

Update Failed

Cannot install the update. Please run Adobe Acrobat Repair.

Error: 1500

The Repair will not run, as it tells me:

Windows Installer

The installation source for this product is not available. Verify that the source exists and that you can access it.

I have tried putting the installation CD into the drive and still cannot get the repair to run.

I guess I will have to live with an unpatched Acrobat that has security holes!

V

vmarejeAuthor

Participating Frequently

Thanks for your answer.

I also have a dell desktop running home premium with service pack 3.

It is a strange story, that nobody knows the answer.

Quote

I guess I will have to live with an unpatched Acrobat that has security holes!

Unquote.

The same for me.

Thanks again, may be if everone with this problem reports it, adobe will do

something about it.

With kind regards,

Jerema.

pwillener

Legend

What is your operating system?

Are you trying to install Reader 5 or Reader 9?

Are you trying to upgrade Reader 5 to Reader 9? If so, you must completely uninstall Reader 5 before installing the latest Reader version.

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vmarejeAuthor

Participating Frequently

Thanks for your answer,

No I donot have reader 5 only adobe reader 9.

I cannot update the last security update.

I already uninstalled reader 9.... 5 times and installed again.

But update constantly Failed error 1500.

I am using internet explorer 8.

Thanks again.

A

Anonymous

I am having the same problem but all of my Adobe sys folders seem correct.

The Adobe reader that I have keeps trying to update to 9.3 but keeps coming up with a "Installation failed. err: 1500", Run Adobe Installation Repair.

I have tried everything suggested in the forums but I am still receiving that same error.

Here is my Adobe readers history, I needed some forms from my states DMV so had to down load their current version 2 years ago and every time a update has come down the pike has worked till about 3 weeks ago.

There is one possibility as to the cause and that is a bug in the last part of the last update before this one and that’s why this update ends after only being 98% complete. Therefore its just going to get worst with the next update for those that force their system to accept the current update.

Below is a System Information report that was generated by my Adobe reader.

Available Physical Memory: 1255276 KB

Available Virtual Memory: 1975668 KB

BIOS Version: FICINC - 6040000

Default Browser:

Default Mail: Windows Mail

%ProgramFiles%\Windows Mail\msoe.dll

Version:

Graphics Card: VIA Chrome9 HC IGP Family WDDM

Version: 7.14.14.80

Check: Not Supported

Installed Acrobat:

Installed Acrobat: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe

Version: 9.2.0.124

Creation Date: 2009/10/03

Creation Time: 4:07:50 AM

Locale: English (United States)

Monitor:

Name: VIA Chrome9 HC IGP Family WDDM

Resolution: 1280 x 800 x 60

Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows Vista

OS Version: 6.0.6002 Service Pack 2

Page File Space: 4194303 KB

Processor: x86 Family 6 Model 10 Stepping 9 CentaurHauls ~1496 Mhz

Total Physical Memory: 2097151 KB

Total Virtual Memory: 2097024 KB

Windows Directory: C:\Windows

C:\Program Files\Adobe\Reader 9.0\Reader\plug_ins\Annots.api

Version: 9.2.0.124

Creation Date: 2009/10/03

Creation Time: 2:39:28 AM

C:\Program Files\Adobe\Reader 9.0\Reader\plug_ins\EScript.api

Version: 9.2.0.124

Creation Date: 2009/10/03

Creation Time: 2:46:46 AM

C:\Program Files\Adobe\Reader 9.0\Reader\plug_ins\Updater.api

Version: 9.2.0.124

Creation Date: 2009/10/03

Creation Time: 2:45:18 AM

Hope someone can help.

pimarine

I am able to update Reader properly on my machine. If you can provide me “AdobeARM.log” and “MSIxxx.log” from %temp% location ,probably I can look into this issue.

a) To enable ARM log, set the following registry key,
[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM]
"iLogLevel"=dword:00000001

b) To enable MSI log, set the following registry key,
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\]
"Logging"="voicewarmupx"

After setting above registry values just open Reader and perform the same update action,which was not working for you.

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