Update notifications still pop up

[sethb10]

I work in for an IT Department at an education facility. I have disabled the updater service and disabled the auto updates via the Reader GPO setting, but people have recently mention they are receiving the update notification windows. What else do i need to do to make sure the update notification box does not appear on client machines? We are running Win7 and Win10 (x86 and x64).

Thanks.

[AnandSri]

Hello Sethb,

We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader deployed on the machine? To identify the dot version, take help from the article Identify the product and its version for Acrobat and Reader DC

I have also shared the steps to collect the log files for the machine by direct message, please check your email inbox.

Thanks,

Anand Sri.

[sethb10]

Shown below is Version number of reader that is on the client, where the notification box appeared. I have also set a group policy to modify the bUpdater value to 0.

Also i did not receive any email.

[AnandSri]

Hello sethb,

I am sorry for the delayed response and inconvenience caused, please install the latest patch of Acrobat/Reader 19.010.20064 from help>check for updates, or manually from DC Release Notes — Release Notes for Acrobat DC Products

Reboot the machine and check

Let us know if you experience any issue.

Regards,

Anand Sri.

[LeoUpdaterX]

The only right way to disable updates is to properly set bUpdater registry value.

Please double check that Registry path is correct.