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Urgent Issue: unable to open Adobe Acrobat Reader DC App on IPad

Community Beginner ,
Sep 01, 2020 Sep 01, 2020

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I updated my Adobe Acrobat Reader DC App on my IPad but ever since I couldn't open the app anymore. The App freezes and shut down every time I tried to open it. The frozen screen is shown as attached below. My iPad is iPad Pro 12.9 inch, 2nd generation. The model number is A1584. My system is up to date to the most recent IOS system, and I have tried to restart my iPad. But still couldn't fix the issue. This is really frustrating to me as all my lecture notes are saved in the app and I'm going to have my final exams very soon. Hope anyone in the adobe team can help me to fix the bug in the app please. Thanks so much!

 

Fiona

04197617-3C50-4517-BC5F-C5B31EF1F083.pngexpand image

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Crash or freeze , Download and install , General troubleshooting , View PDF

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