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A
Anonymous
March 18, 2020
Answered

Version 2020.006.20042

  • March 18, 2020
  • 2 replies
  • 2457 views

WHEN I DOWNLOAD NATWEST BANK STATEMENT THE LAST TRANSACTION LINE MISSING SO I SPOKE TO NATWEST AND THEY TELL ME IT MUST BE A SOFTWARE ISSUE ie Adobe Acrobat Reader DC

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Correct answer

in my bank account online i click the option to download PDF and i get a choice of whether to open using Adobe Acrobat Reader DC or save? So are you saying save it then open from AADC directly?

thanks for reply


ok thanks all

it does not show line in another pdf viewer so its the banks problem

will no longer need your help thanks

2 replies

Dov Isaacs
Dov Isaacs
Legend
March 18, 2020

Moved to Acrobat Reader forum. This was not a question wrt/ Acrobat.

 

That having been said, we are not aware of any such problem. We'd need to see a sample PDF file in which a transaction line is missing.

 

Did you try viewing the PDF file with any other PDF viewer and if so, did that last line show? If not, it is very unlikely to be an Acrobat Reader problem, but more likely a problem with whatever software produced the PDF file. Again, without a sample, no one here or in Adobe Customer Support can assist you.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
A
Anonymous
March 18, 2020

NOT USED ANY OTHER VIEWER HOW DO I INSERT A SAMPLE?

A
Anonymous
March 18, 2020

If you or the bank haven't looked at the PDF file in question in another PDF viewer to ascertain that the line is actually there, why blame Adobe?

 

You could post the PDF file using Dropbox or a similar service.

 

Also, please turn off your Caps Lock key. All upper case is the equivalent of yelling at someone via the internet. 🙂

 


Use capitals as partially sighted actually and was not blaming anyone

Can you suggest another free pdf viewer which is safe to use considering its a bank statement please

A
Anonymous
March 18, 2020

CAN ANYONE HELP PLEASE?

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