Very slow attachment of PDF file to e-mail

[d50leslie]

We're starting to see an issue attaching PDF files to an email.  We're using Lotus Notes 8.0.2-FixPack6, and it appears to happen only for users with Adobe Acrobat Reader X installed on their computers.  It takes several minutes to attach even the smallest of PDF files, whereas other types of attachments are unaffected.

So far only two computers are showing the issue, but the only common threads are Lotus and Reader 10.x.

Is there something going on during the attachment process, or a setting that needs adjustment?

[BSWorkWork]

Run the process explorer while adding files in Outlook and search for "pdfshell.dll". If there is a result you didn't delete the key properly.

Also you can check the existance of registry key manually with regedit.

[buzz-off]

This problem also shows up in Mac OS X 10.9.  I end up shutting down the process and then attaching through Outlook.  Very frustrating and obviously not OS dependent!

[patrickg20017987]

I downloaded an earlier version, Reader DC, and it all started working again.  I got the previewer back and Outlook 365 now attaches files quickly.  Some sort of bug or incompatibility with 365 in the latest version.