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sto03022017
sto03022017
Participant
February 3, 2017
Answered

Very slow opening of documents since update 1502320056 in Reader DC

  • February 3, 2017
  • 1 reply
  • 5408 views

Since the last update of Adobe Reader DC to version 1502320056, we have a lot of trouble opening document from several applications (e.g. print preview in SAP). It takes about 45-90 seconds to open a PDF document.

We reversed to an older version to verify and with it is fast as usual.

Hopefully you heard about this issue and the next update, with a fix for that, is not long time ahead.

We hope for a response from you.

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi all,

    We've released an update that addresses the browser related slowness issues with PDFs. This update will be automatically pushed to all existing installations of Reader.


    If you'd like to apply this update immediately, please open Reader and visit Help > Check for Updates.

    More details about the release are here: Release notes | Acrobat DC, Acrobat Reader DC | Update, February 16, 2017

    Please let me know if you still face any issues.

    Thanks,

    -ashu

    1 reply

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438Correct answer
    Adobe Employee
    February 21, 2017

    Hi all,

    We've released an update that addresses the browser related slowness issues with PDFs. This update will be automatically pushed to all existing installations of Reader.


    If you'd like to apply this update immediately, please open Reader and visit Help > Check for Updates.

    More details about the release are here: Release notes | Acrobat DC, Acrobat Reader DC | Update, February 16, 2017

    Please let me know if you still face any issues.

    Thanks,

    -ashu

    sto03022017
    sto03022017Author
    Participant
    February 21, 2017

    Hey ashu,

    Yes, that worked! Finally we can use Adobe Reader again properly.

    Thank you.

      AshuMittal9644438
      Adobe Employee
      AshuMittal9644438
      Adobe Employee
      February 21, 2017

      Great! Thanks for quick confirmation.

      -ashu

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