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GMSolar
Participant
January 7, 2020
Question

Weird characters and text on top of others

  • January 7, 2020
  • 1 reply
  • 19081 views

In some PDF files people send, weird charatcters like small figures and chinese like text appear instead of original text making the document impossible to read. The issue is not on the original file since I can read it clearly on my phone or other computers, it only happens in this Windows 10 laptop. I checked for updates ion the Acrobat reader and ran the repair installtion but the I still have the problem.

 

Any help?

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 8, 2020

Hi Gmsolar,

 

We are sorry for the trouble. As described above, weird characters like small figures and Chinese like text appear instead of original text making the document impossible to read.

 

As the issue is with some files that you got from different users, it seems to be an issue with the fonts embedding.

 

Please try the following preference settings and see if that helps.

Go to Edit > Preferences > Page Display > Select 'Use local fonts' under rendering > Click OK and restart the application and check.

 

Let us know how it goes 

 

Regards

Amal

G
GMSolarAuthor
Participant
January 10, 2020

Thanks for your help. The "use local fonts" was already checked under rendering. I uncheked anyway, restarted the application went back, checked it and restarted again but the probelm still persist. What else can I expolre?

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 13, 2020

Hi there 

 

We are sorry to hear that the issue still persists.

 

Please share the file with us for further testing via private message. Click on the message icon on the top right corner to start the private message.

 

Thanks

Amal

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