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Ella5C04
Participant
July 2, 2021
Question

Weird characters appearing in the file name after downloading from CC

  • July 2, 2021
  • 3 replies
  • 3135 views

Hello, I'm experiencing an issue with the Creative Cloud. When files are being downloaded, there are weird characters appearing in the file name instead of spaces. It's really time consuming to change all the file names back. Is this something I can fix? Thanks!

This topic has been closed for replies.

3 replies

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
August 4, 2021

Why does you post this in the forum for Acrobat Reader?

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Ella5C04Author
Participant
August 5, 2021

This is where I was reffered to by the Adobe customer service. Is there a better place to post this question?

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
August 5, 2021

I don't know.

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RelianceRx
Participant
August 3, 2021

This happens to me too! I was trying to find the answer on how to stop this as well. Any updates?

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Ella5C04Author
Participant
August 5, 2021

No. I was told that the tehcnitian would call be back but it's been over a months. Based on my research, the name gets encoded when downloaded from the web version of the creative cloud. The only way around it is to use underscores between words instead of spaces, which is not the best solution... Not sure why Adobe hasn't solved that issue!

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Ella5C04Author
Participant
July 2, 2021

For example, is the name of the document is "Report File" it will display as "Report%20File"

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Amanda23965664b4x6
Participant
April 8, 2022

I believe this is due to the bit translation of a space, which is 3 characters, and not one. This has an impact on the length of the file name. So when carrying over from one location to the next, the binary translation of a space is equal to %20, which then appears in the file name in the new location. If you can sub in a hyphen or an underscore rather than having a space, you will decrease the file name and you won't see the weird translation.

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