when clicking hyper links from PDF opened with acrobat reader DC, nothing happens

[Daniel5F9C]

Windows 10 (19041.508)

newly installed Acrobat reader DC 2020.012.20043

When i click on any hyperlink (tried several PDFs), nothing happens.

hyperlinks in same PDF on android tablet works.

mouse pointer does change to hand with pointer indicating a hyper link.

I've went to trust manager and updated trust lists, allowed all pdf files to access all websites, allow opening of non-PDF file attachments with external apps.

in security (enhanced), I've disabled protective mode at start up. I've disabled enhanced security, i automatically trust documents with valid certificats and from my win os security zones. I've added website url which hyper link refers, location path where PDF is saved as well as the full path to PDF itself to allowed list and still none of the links work.

[Amal.]

Hi Daniel

We are sorry for the trouble. As described, the links in the PDFs are not working and you have already tried most of the troubleshooting steps without any luck. 

Please share a sample PDF file with us so that we can try to check it at our end.

Since you already have the latest version of the application please try to repair the installation from the help menu and see if that makes any difference.

If it still doesn't work, please try the following preference setting and see if that helps.

Go to Edit > Preferences > General > Select 'Create links from URLs' > Click OK

It it still doesn't work, please try to create a new test user profile with full admin rights on Windows and try using the application there and check.

Let us know how it goes

Regards

Amal

[Daniel5F9C]

Unfortunately, the PDF is not something that I can share. 

The "create links from URL's" option was already enabled.

I should also note that the links in the PDF when opened in GMAIL using chrome (85.0.4183.102) work.  However, the same PDF using stand-alone-acrobat reader does not have clickable links.

The user I am logged into Windows using is part of the Administrators group.

Even when i log into windows as 'Administator' the links are not clickable.

[Amal.]

Hi there

We are sorry to hear that. Please try the steps provided in the help page https://helpx.adobe.com/in/acrobat/using/allow-or-block-links-internet.html and see if that works fors for you.

Also for testing , please try to create a new PDF with the links and see if the links are working in the new file. If its a file specific issue it would be difficult to say anything without looking at the actual file.

Let us know how it goes

Regards

Amal

[Daniel5F9C · Accepted solution]

Those steps didn't resolve the issue, however, after further research, I did find security software was removing a "script" from the PDF. After preventing this from occuring, the links now work.

Thank you for the assistance!

[Meghan5E14]

Hello I am Facing same problem. How do i remove the script from security software?

[Lucas33940830t8x2]

I'm having an issue with links. I'm entering the hyperlink in inDesign 2024, but once I export the Interactive PDF, the link changes to something on my local drive. This is a new issue i'm having, the links used to save perfectly and work. Even when I try to do the link in Acrobat Pro it still defaults to adding something from my local drive. How can I get back to linking to websites?

[Amal.]

Hi there,

Please try to check the export settings in Indesign and see if that works.

~Amal