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Rod37087069iot6
Participant
April 30, 2024
Answered

When closing a pdf, adobe reader gives error stopped working

  • April 30, 2024
  • 3 replies
  • 4886 views

Downloaded and installed acrobat reader.  All pdf files open just fine, but when closing the file, I get an error message "acrobat reader has stopped working".

Rebooted computer but still get error every time closing a pdf file.  All features apper to work, as I can open and view the document, save it, print it, etc.  Only problem is annoying error popup every time closing the document.

 

Uninstalled and re-downloaded/re-installed acrobat reader - rebooted computer - same issue.

 

Any suggestions how to fix this?

    This topic has been closed for replies.
    Correct answer Rod37087069iot6

    After poking around, I discovered an option "Disable New Reader".  Once I selected that and re-opened a document, I noticed a change in the display, and suddenly I can now close documents without getting the error every time.

    It appears that the "new" reader (AI assistant?) feature was causing this problem.

    3 replies

    A
    Avenir373910788yn3
    Participant
    May 14, 2024

    I am also having the same issue, I even re-create the profile but didn't fix

    J
    jeff37182844q76d
    Participant
    May 5, 2024

    I have exactly the same problem and have had it for a while and restarted my computer but still the very annoying problem.

     

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      April 30, 2024

      Hi Rod37087069iot6,

       

      Thank you for reaching out and reporting this.

       

      The team is working on this. However, to investigate further, the team requires the logs to find the root cause. Please share the logs using the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. 

       

      Thanks,

      Meenakshi

      R
      Rod37087069iot6AuthorCorrect answer
      Participant
      April 30, 2024

      After poking around, I discovered an option "Disable New Reader".  Once I selected that and re-opened a document, I noticed a change in the display, and suddenly I can now close documents without getting the error every time.

      It appears that the "new" reader (AI assistant?) feature was causing this problem.

        J
        jeff37182844q76d
        Participant
        May 5, 2024

        I closed the option "Disable New Reader" and then adobe had to restart and then when I close it again I still get the popup to close the program after I have already closed it. 

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