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dhanajk
dhanajk
Participant
March 22, 2017
Question

When I open PDF attachments, it looks like hieroglyphics

  • March 22, 2017
  • 5 replies
  • 6319 views

I am using Acrobat Reader DC when I receive emails that have a pdf attachment when I open the attachement you can not read the pdf it looks like heirogliphics has all kinds of symbols numbers puncuation marks smiley faces etc...?

[Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum - moderator]

[Also edited the title for brevity - moderator]

[Edited title mispellings
was "when I open pdf attachements, it looks like heirogliphics"
- another moderator]

    This topic has been closed for replies.

    5 replies

    M
    Marlene7
    Participant
    July 6, 2023

    i have the same problem, did you fix it? if so how did you do it?

      Pariah Burke
      Community Expert
      Pariah BurkeCommunity Expert
      Community Expert
      March 24, 2017

      That's definitely a possibility. Press CTRL+D (CMD+D on Mac) and check the fonts tab. Does it list any fonts you don't also find in your system's Fonts folder?

      Pariah Burke
      Community Expert
      Pariah BurkeCommunity Expert
      Community Expert
      March 23, 2017

      Can you post a screenshot of it?

      dhanajk
      dhanajkAuthor
      Participant
      March 23, 2017

      Claudio González
      Claudio González
      Legend
      March 24, 2017

      My guess is that the garbled contents uses a font that wasn't embedded properly and is not in your system

      Pariah Burke
      Community Expert
      Pariah BurkeCommunity Expert
      Community Expert
      March 22, 2017

      When you double-click the PDF on your desktop does it open in Acrobat Reader or Microsoft Word? It's a common issue with PDF attachments from Outlook that they try to open in Word, which, of course, shows the code rather than the content of the PDF.

      dhanajk
      dhanajkAuthor
      Participant
      March 23, 2017

      So yes I have saved to desktop and opened with Adobe and it still opens the same way, I don't believe it is opening in code doesn't look like code not that I'm an expert but ya...also the title of the page is still readable but what it looks like is its a form and all the information that has been inputted is coming out unreadable but you can still read the form titles?  Hope that makes sense..

      Pariah Burke
      Community Expert
      Pariah BurkeCommunity Expert
      Community Expert
      March 22, 2017

      HOW are you opening the PDF attachments? In what email application?

      Try saving the PDFs to your desktop and then opening them by double-clicking on the PDFs on your desktop.

      dhanajk
      dhanajkAuthor
      Participant
      March 22, 2017

      I am using Microsoft Outlook and I have tried saving to desktop it doesn’t make any difference.

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