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AK47UK
AK47UK
Participant
February 14, 2018
Question

When using "Send file" the body text of the email is not delivered

  • February 14, 2018
  • 5 replies
  • 14615 views

Hi all, I am having a strange issue when sending files by email from Adobe Reader DC. I click the send file button, an Outlook window opens with my file attached but if I add text to the body of the email and send I find that in my outbox and at the recipients end the body of the email is blank (the attachment is correctly delivered though).

Am I doing something wrong?

Thanks

      This topic has been closed for replies.

      5 replies

      J
      johnf5661
      Participant
      March 8, 2018

      I'm having the same issue on computers with Office 2016 installed.  I've updated Reader and this doesn't resolve the issue.

      Unchecking the Use Cached Exchange Mode box fixes this issue.  See this Microsoft link:  Turn on Cached Exchange Mode - Outlook

      C
      chrisg750
      Participating Frequently
      March 9, 2018

      In my environment, unchecking cached mode is not an option. My outlook performance would be dreadful with all of the data we have. Either way that is only a temporary solution. I've noticed cached mode causes more problems than not. Microsoft has a lot to fix in those regards *sigh*...

        manonii
        manonii
        Participating Frequently
        March 9, 2018

        Most people did not like the performance hit from disabling outlook cache. We found that hitting the save button in outlook before the  email is sent helps as a better work around.

          jbmoocs
          jbmoocs
          Participating Frequently
          February 27, 2018

          Hello, can we fix this as a priority, don't forget most of us on here are paid customers. The average person is not going to remember to do the workarounds as we're too busy to remember. I keep writing messages with my PDF files attached to realise they didn't get it! Makes me look rude.

          Roll out an update via the  CC app asap!

            Meenakshi Negi
            Community Manager
            Meenakshi NegiCommunity Manager
            Community Manager
            February 28, 2018

            Hi All, 

            Sorry for the delay in response.

            We have released an update on 23 February for Adobe Acrobat and Reader with the fix for the issues. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

            More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

            Please check and share your feedback.

            Let us know if the issue still persists.

            Regards,

            Meenakshi

            M
            MarliesDeBruin
            Participant
            October 23, 2023

            We're now 5.5 years further, and since September this year the same problem exists on my laptop.

            I have the newest updates of Adobe and Win 10, everything is up to date, and until September 9 it worked fine. Then on September 16 the body of the mail arrived empty at my teammembers inboxes.

            I only noticed this today, as sending the mail seems to be going fine.

            The latest I could find on this issue was using the save button in outlook before sending the mail, but where do I find that button? And why do we have to make do with a work-around like that?

            Please help.

            jbmoocs
            jbmoocs
            Participating Frequently
            February 20, 2018

            This must be happening to everyone. But this feature is essential for workflow can you please fix it without the dodgy workaround with disabling the cache feature in MS office would be a very convoluted approach.

            manonii
            manonii
            Participating Frequently
            February 20, 2018

            Most people did not like the performance hit from disabling outlook cache. We found that hitting the save button in outlook before the  email is sent helps as a better work around.

              jbmoocs
              jbmoocs
              Participating Frequently
              February 20, 2018

              I agree manonii. Thank you for the tip it works a charm.

              manonii
              manonii
              Participating Frequently
              February 19, 2018

              We turned off outlook cached mode and it seems to solve the issue, but slows outlooks performance for us.

              S
              shaunk12966297
              Participant
              February 20, 2018

              We are having the same issue, however the above with turning off cache mode isn't feasible for Office 365 to function correctly (it does fix the issue). has their been any feed back or updates from Adobe directly with getting this resolved?

              Meenakshi Negi
              Community Manager
              Meenakshi NegiCommunity Manager
              Community Manager
              February 20, 2018

              Hi All,

              Thank you for reporting the issue.

              Could you please provide more information on this as asked below:

              - Share the exact version of the application you are using to send a file as an attachment. Take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC to check the version number.

              -What is the OS version installed on the system?

              -Is it an issue with some particular PDFs or with all?

              - Can you send us an email with the attachments? I will be sharing the email address in the private message. Please check your inbox.

              - Please share the steps used to replicate the issue.

              We will be waiting for your response.

              Regards,

              Meenakshi

              markh46542507
              markh46542507
              Participant
              February 19, 2018

              We've been experiencing the same thing.

              All body content is stripped out when the email is sent. Attachment remains.

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