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R
riennea60885902
Participant
August 7, 2017
Answered

Where's the cancel button?

  • August 7, 2017
  • 6 replies
  • 2483 views

I've been trying to contact Adobe support, yet I've gotten no answer from any representative after being transferred several times.

I cannot find the cancel subscription button for this plan. I've only found a deactivate device button which I pressed, but that is obviously not cancelling it.

I don't think this is the right forum either, but I just need answers please.

This topic has been closed for replies.
Correct answer Test Screen Name

You will have to contact Adobe in this case. A cancel button is only there when you don't have more to pay. Not sure why Chat is failing you, make sure you keep a transcript and maybe we can unravel it (or someone can follow it up).

If you cancel now - I believe - with 9 months to go you will have to pay for 4-5 months and service will stop at the end of the month. So you do get a discount on the 12 months contract in exchange for stopping early.

6 replies

T
Test Screen Name
Legend
August 14, 2017

There is no email support from Adobe. (And we don't work for Adobe) You need to use CHAT or Phone from the support pages. Good luck!

T
Test Screen Name
Legend
August 14, 2017

If you have an annual plan there is no Cancel button. You must contact Adobe to pay the balance. Posting here WILL NOT CANCEL.

D
diegop33646930
Participant
August 14, 2017

ok, I undestand, but ... witch e-mail? you have some one?

D
diegop33646930
Participant
August 14, 2017

Hi, I want to cancel the complete Adobe Product Pack because it is very expensive from now and I have no money to pay it.

From my customer page I have no options to cancel, would you please cancel my services?

The chat have no options for this issues and I cant finde enybody to help me. The only way is stoping debit? I cant believe that Adobe is so poor in this thinks...

Thanks and if you need something ask me please.

Diego Piacenza

try67
Community Expert
try67Community Expert
Community Expert
August 14, 2017

Did you try the link I provided above?

D
diegop33646930
Participant
August 14, 2017

Yes, but I haven't Cancel button.

T
Test Screen NameCorrect answer
Legend
August 8, 2017

You will have to contact Adobe in this case. A cancel button is only there when you don't have more to pay. Not sure why Chat is failing you, make sure you keep a transcript and maybe we can unravel it (or someone can follow it up).

If you cancel now - I believe - with 9 months to go you will have to pay for 4-5 months and service will stop at the end of the month. So you do get a discount on the 12 months contract in exchange for stopping early.

try67
Community Expert
try67Community Expert
Community Expert
August 7, 2017

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

T
Test Screen Name
Legend
August 7, 2017

Please tell us exactly what plan you have. Often the problem is that people sign up for a yearly plan, paid monthly. You have to contact Adobe so you can pay for the year as agreed, then cancel.

    R
    riennea60885902Author
    Participant
    August 8, 2017

    I have the Adobe acrobat pro and I was meaning to try it for the first 14 days. I am guessing this was the yearly plan $14.99/month.

    In the terms it states "Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support in your region."

    So does this mean that if I cancel now, I'll be charged the 9 months left in the contract x $14.99 and then 50% of that? And I can use Adobe until end of this month August? So I'll be charged around $68 for cancelling now? (Which is a lot.)

    So cancelling now is better than cancelling far later, if I'm correct.

    Problem is whenever I tried to cancel, I can't find the option on Manage Account (there's no cancel option) or contacting Customer Support by chat, they never properly transfer me to the department and they fail in cancelling my subscription. Can anyone confirm or give advice on this?

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