Why always when Windows configures Adobe Reader it gives error?

Forum|Forum|6 years ago
March 25, 2020
1 reply
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Amal.

Legend

Hi Davi

we are sorry for the trouble. As described when Windows configures Adobe Reader it gives the error.

Would you mind sharing more details for a better understanding?

What is the error message or code you get? Please share the screenshot of the same.
What is the version of the Adobe Reader you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)
Make sure you have the latest version 20.006.20042 installed. Go to Help > Check for Updates.
What is the workflow/steps you are doing that takes you to this error? please try the following steps and see if that helps: Go to Edit > Preferences > Internet, deselect Display PDF in Browser, and click OK.
If it still doesn't work, please try the following steps
1. Remove the application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
2. Reboot the Computer
3. Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

Let us know how it goes.

Regards

Amal

H

humbertos28552935Author

Participant

Translation: "The resource you are trying to use is on a network resource that is not available. Click OK to try again, or enter an alternate path to a folder that contains the installation package 'AcroRead.msi' in the box below."
This always happens when I open Adobe Acrobat Reader DC.

L

LeoUpdaterX

Participating Frequently

Nobody will answer?

Davi,

It looks like your Reader installation is corrupted.

Whenever Windows Installer Service needs to repair corrupted installation, it needs to find original source of either installer database (AcroRead.msi) or file sources (Data1.cab)

This is known as "MSI (Microsoft Installer) Source resiliency" - https://docs.microsoft.com/en-us/windows/win32/msi/source-resiliency.

In your case the original source is missing and MSI displays Browse Dialog so you can tell MSI where the original source can be found.

Did you try Amal's suggestion of using Cleaner tool?

What exact Adobe Reader you have installed? Reader X, Reader XI, Adobe Reader DC?

If Cleaner tool solution does not work for you, we can try to restore original sources based on the exact Reader you have installed.

Lets us know and I will try to provide futher assistance.

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