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Why am I now being asked for my Adobe ID password to open PDF files?

Forum|Forum|8 years ago
August 14, 2017
11 respuestas
67841 visualizaciones

The files are not password protected. Is there a way to turn this off?

pdf-document

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Mejor respuesta de delvok

I had a similar problem on my Macbook Pro running 10.13.6. Adobe Acrobat Reader version 18.011.20058. After trying to open files that are saved locally to my laptop, I kept getting the Adobe login prompt. There was no cancel option and clicking on the red circle, which would normally close the window, accomplished nothing. I could not quit/close down adobe reader normally: 1) selecting File-->Quit or 2) Command-Q. The only other option, other than being forced to log into my Adobe account, which is an exceptionally intrusive violation of my privacy, was to force quit the program.

I solved this problem by deleting Adobe Acrobat Reader. When I next tried to open a PDF saved on my machine, it opened perfectly in Preview. No unnecessary login to my Adobe Account required. Productivity has now resumed and I can now complete the tasks I set out to accomplish before running into this problem.

M

MDofPerth

Participant

It looks like you can open a PDF any time if you are not paying for an Adobe subscirption, but if you are paying you have to go through the login every time you try to read a PDF that would be free to open for anyone else. I found this so obtrusive that I uninstalled Adobe from my computer and now use Foxit to read PDFs, and Sedja to edit PDFs with none of the intrusive inconvenience imposed by being a paying customer of Adobe.

K

Kris225839792bg7

Participant

Same here.

Ok...this ends my use of abode reader . Bye

B

Britt2319593288eu

Participant

AGREE 100% I'm not doing this everytime to open a pdf and being hassled.

D

dcc56

Participant

And they don’t care!
The “free” version should not be asking for this. But they want to track you everywhere!

Check out my Bio.

rainerl24338156

Participating Frequently

Same problem here, Macbook Pro, Creative Cloud FULL Suite (so ALWAYS logged in!) but Acrobat Reader wants the password app. once a week (NOT EVERY time I open a PDF on my hard drive), same dysfunctional buggy behaviour.

Super annoying, I´ll stick with de-installing the Reader and opening PDFs with Acrobat (like I said, full suite).

S

SnakeRiverPlace

Participant

Thanks delvok! I had a similar problem on my Android phone but I may have stumbled on the cause. I also didn't trust the "You must Change your Adobe password" and "We need to verify your account" (or some such thing) that was popping up on my phone, so I went to www.adobe.com on my computer. When I tried to log in to the computer with my email and the password I had on my password list (complex upper-case/lower-case/numbers), it didn't work. I noticed my phone had saved an old password (simple all lower-case and numbers). Neither the "newer complex password" *nor* the "old simple password" worked on the phone. However, on the computer, the "newer complex password" also failed, but the "old simple password" logged me in (using the same email for the user as I used on the phone). Once logged in on the computer, I changed the password there to be the "newer complex password". About 10 or 15 minutes later I tried the Android phone again by first logging in to www.adobe.com from a browser on the phone using the "newer complex password" (which now worked on the phone after I had changed it on the computer). Then I tried opening a PDF file already stored on my phone using the Adobe Reader app and that now worked as well (no signon challenge or complaint about changing the password)! All seems well now...

Perhaps Adobe had two different user records tied to my email - one with the old password and one with the new? Also, it's kind of like my "newer complex password" had disappeared or been reverted to the "old simple password". Once I changed the computer to the "newer complex password" and logged in on the phone (first using a browser on the phone), that seemed to eliminate the problem with the Adobe Reader app on the phone.

Just a theory (that happened to work for me), but it seemed kind of "harsh" to uninstall Adobe Reader and go with something else...

B

bryanb28228458

Participant

I have the same problem on my PC. I have a subscription to Adobe Acrobat Pro, but every day, one a day at least, Adobe requires me to sign in and it will not allow me to "remember" the username and password unless I connect my Adobe account to either a Google account or a Facebook account. Why in H___ would I want to do that? All these companies control way too much as it is! I am paying for your program. Let me use it in peace! I'm looking for a competent alternative.

buffsters

Participating Frequently

Wow... so the "correct answer" to this problem, according to Adobe, is to delete Adobe Acrobat Reader and open PDF's using Apple Preview. That's interesting... I'll consider doing that.

I have the same problem. My PDF's open with Acrobat Pro DC, but it's always asking me to log in. I don't want to have to log in to my Adobe account every time I open a PDF.

T

Test Screen Name

Legend

You MUST login to use Acrobat Pro DC at all times. That's how it checks you have a paid subscription. You can probably somehow avoid logging in with Acrobat Reader DC. But it should stay signed in unless you sign out of change computer.

D

dcc56

Participant

What we're talking about here in these posts is using plain jane acrobat reader to open PDF files.

You should NOT have to log in your user name and password every time you want to open a PDF with the free Reader app.

This is totally unnecesary....the files are not Locked or password protected.

This is why many users now use Preview (Mac OS) as the defaul app to open PDFs instead of Reader.

In the past you never had to use a log in/password to open a PDF in Acrobat Reader....the free version.

Since Adobe went to the subscription mode it has been a real pain to use the free version of Reader because

for some unknown reason they want to "track" users.....or encourage them to buy the paid version.

You know, it's all about the money.

Check out my Bio.

A

Alejandro113

Participant

I am having the same issues, but I think it has to do with my browser. Firefox doesn't seem to work well with creative suite on my end. I always have to log into Adobe Acrobat DC when I try to view a .pdf file. Crazy annoying.

A

Alejandro113

Participant

Here's the thing, I got an adobe subscription because I like playing around with photoshop, illustrator, etc. But since I posted this, Adobe acrobat pro has been absolute garbage that keeps slowing down my computer and locking up. I think I need to cancel my subscription and just get over not having photoshop. If I can't simply read a .pdf without lock up, I don't need this. You would figure a subscription would make products work better and not slow you down, but not the case with acrobat pro. I hate it.

J

JPL1

Participant

I love when Adobe replies to an issue with tons of questions (well-know escape method used by too many customer services), especially when the issue is a common one.

As I have the same irritating issue, (asking to log in just for viewing a pdf document is irritating, and intrusive enough to even question the legality of it), I have decided:

1) to use another pdf reader

2) not to purchase the Adobe graphics suite that I need (using some alternatives)

T

Test Screen Name

Legend

I love it when people use the slightest pretext to say how they aren't using the Adobe products. Especially when they take the trouble to register, come to Adobe's forum, search and add a post saying how little they care. Have a nice day!

W

Wilson Laidlaw

Known Participant

Well just maybe if Adobe sorted this password problem which has now been irritating folks for years, folk would not feel the need to complain. If Adobe are falling down on the job, where else would you suggest they complain - Quora, Reddit???

J

JulianR2

Participant

Skip ahead 18 months and I have the same problem as connieinToronto and delvok.

(Mac OS 10.15.3, Adobe Acrobat reader 2020.006.20034)
Adobe login prompt appears whenever an offline PDF document is opened.

The red circle doesn't quit the login screen and the only way to exit the applications is via Force-quit.

... same solution, too. Just unistall and find another PDF reader.

T

Test Screen Name

Legend

In the last 18 months I think it's now become Adobe's policy to expect a sign in when Reader is started. Should only have to do it once.

D

dcc56

Participant

I get this every time I try to open a PDF....using the free Acrobat Reader application.

Why do I need to log in if the application is free and I am only trying to read a downloaded non-protected PDF. I find this new issue very frustrating.

[Personal contact info removed - Mod]

Check out my Bio.

novski

Participant

I had the same problem on my Android smartphone. I was forced to delete Adobe Acrobat Reader to be able to read the files on my phone memory.

Why did Adobe forced its way to require login which takes eternity to complete?

Acrobat Reader used to be synonymous with hassle-free, simple process. I guess that era is long gone. If you can make it to be complex, don't simplify it.

connieinTorontoAutor

Participating Frequently

I was asked for my workflow. In the first instance I had 2 PDF files on my MacBook Air. They were both files I had previously created. I went to open one and it asked for my login. I closed it and tried to open the other one, and again it was asking me to login, so I closed it. I then opened both with Apple's Preview software instead.

A few days later I was logged into my bank account on the Internet and asked to view my bank statement. It opened with Adobe Acrobat Reader since that is my default, but then was blocked until I logged in with my Adobe ID. It then forced me to add some account authorization steps before I could access the file.

sumitash1

Adobe Employee

Thank you for providing the detailed information around workflow.

It would really help, if you could provide some more information like:

(1) Were you signed-in, in Reader previously ? And are these issues coming after sign-out?

(2) Is sign-in dialog coming with all the pdfs that you opened? Was the bank statement that you mentioned, opened in browser (Safari?)

(3) Do you also have Acrobat installed at your system, if yes, could you please tell the version?

(4) Also, what is the Mac OSX version, where you are seeing these issues?

Thanks,

Sumita

D

delvokRespuesta

Participant

I had a similar problem on my Macbook Pro running 10.13.6. Adobe Acrobat Reader version 18.011.20058. After trying to open files that are saved locally to my laptop, I kept getting the Adobe login prompt. There was no cancel option and clicking on the red circle, which would normally close the window, accomplished nothing. I could not quit/close down adobe reader normally: 1) selecting File-->Quit or 2) Command-Q. The only other option, other than being forced to log into my Adobe account, which is an exceptionally intrusive violation of my privacy, was to force quit the program.

I solved this problem by deleting Adobe Acrobat Reader. When I next tried to open a PDF saved on my machine, it opened perfectly in Preview. No unnecessary login to my Adobe Account required. Productivity has now resumed and I can now complete the tasks I set out to accomplish before running into this problem.

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