Why are dropdown selections reverting to default when the user clicks into a different field?

New Here ,
Jul 03, 2019 Jul 03, 2019

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Hello all,

We use fillable PDF forms in our organization and we are running into a problem.

From Adobe Reader ONLY, when a user selects an item on a dropdown list and then clicks into another field, the dropdown select reverts to default value. There is no scripting or anything special about this dropdown, it's just basic text selection.There is also nothing conditional or special coding with any other field on the form. Very basic stuff. It's worth noting that this problem doesn't happen every time and doesn't happen with every user of Adobe Reader.

I tried changing the dropdowns to have the option Commit Selected Value Immediately checked and that didn't make a difference.

Any thoughts on how to work around this problem or resolve it? I might just change the drop down to check boxes if I have to but I don't want to do that if not necessary.

Thanks,

Karli

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Adobe Community Professional ,
Jul 04, 2019 Jul 04, 2019

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Can you share the form?

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New Here ,
Jul 08, 2019 Jul 08, 2019

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Bernd, I cannot share the form as it contains sensitive information to our company.

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Adobe Community Professional ,
Jul 08, 2019 Jul 08, 2019

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Can you produce a file that has the same behavior without the sensitive parts? Maybe just copy the fields in question to a new, black file... Unless we are able to reproduce this issue it's very difficult to help you solve this problem.

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New Here ,
Dec 20, 2019 Dec 20, 2019

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I'm working with a team of teachers. This issue suddenly appeared for us today.

 

Here's a link to a file showing these behaviors.

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Adobe Community Professional ,
Dec 21, 2019 Dec 21, 2019

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Works fine for me.

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New Here ,
Jul 13, 2019 Jul 13, 2019

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I'm getting the same issue. Any advice or resolution yet? I can send a copy if needed.

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Adobe Community Professional ,
Jul 13, 2019 Jul 13, 2019

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Yes, please do.

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New Here ,
Jan 21, 2022 Jan 21, 2022

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Was a solution found to this? I'm having the same issues. 

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Adobe Community Professional ,
Jan 21, 2022 Jan 21, 2022

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Share a file for help with this issue. It's most likely a badly written script.

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New Here ,
Jan 21, 2022 Jan 21, 2022

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LATEST
No script. My issue was “commit to selected value immediately” was not checked. Thank you!

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