Why are my files stored in the cloud not visible?

Report · Apr 18, 2018

I have files in my "Recently viewed" list that show that they are saved to the Adobe Document Cloud. However, when I click on the "Document Cloud" link, it says There are currently no files in Document Cloud. I would like to remove these files from the cloud. I know I could just delete them from the recent list, but if I do this, I believe they will still be in the cloud somewhere. Can anyone help with this?

Report · Apr 19, 2018

Hi Anthonyy,

As you can see the Document Cloud files in the recent list, it is not necessary that those files still exist in the Document Cloud.

If you have already deleted the files from Document Cloud, try to open the files you see in the recent list.

Check if those files open or not.

The recent list shows you all the files you have opened in the recent time.

It will show the files even after you have deleted the file. However, once you try to open that file from the recent list, it will not open and will remove from the recent list as well.

Hope that answers your query.

Let us know if you need any help.

Regards,

Meenakshi

Report · Apr 19, 2018

Thank you for your response, Meenakshi.

When I open the files from the recent list, the files are downloaded from the Adobe Cloud, and I am able to access them (see below screenshots). This is how I know that they are saved in the cloud somewhere, but they just do not appear to be in my "document cloud storage folder". Once again, I want to completely remove these files from the cloud, so that they are not accessible from the recent files list.

Report · Apr 20, 2018

Please open this link https://cloud.acrobat.com/recent and sign in with the same Adobe ID that you are using in Adobe Reader application.

Once you are signed in, go to Files > Document Cloud.

Check if you can locate the files there.

If yes, you can delete the files permanently from there.

Also, try to repair the desktop application.

Launch the application and go to Help > Repair installation.

Then reboot the machine. Check if you can find the PDF under Home > Document Cloud.

Let us know how it goes.

Regards,

Meenakshi

Report · Apr 21, 2018

The files are still not visible when logging in to the website you provided. I deleted, downloaded and re-installed Adobe Reader, and I am still getting the same message that there are no documents currently Document Cloud.

Report · Apr 30, 2018

Hi Anthonyy,

Sorry for the delay in response.

Please let us know if you are using the same Adobe ID (email address) and the password when you log in to Adobe Acrobat Reader application and on this link https://cloud.acrobat.com/

Try once to sign out from the application and then restart your machine.

Then launch the application and sign in again with your Adobe ID and the password.

Check if that makes any difference.

We will be waiting for your response.

Let us know how it goes.

Regards,

Meenakshi

Report · May 02, 2018

Yes, I am using the same login information on the application and the link that you provided. I have signed out and signed back in, as well as uninstalled and re-installed the application and logged in again with the same Adobe ID, and I am getting the same result.