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dharris65
Participating Frequently
September 20, 2019
Question

why can't I zoom and pan in adobe acrobat pro without the blue selection box?

  • September 20, 2019
  • 5 replies
  • 6675 views

I'm so frustrated with panning and zooming in Acrobad Pro.  I have the hand tool selected but every time I try to pan or zoom it selects a blue background or somthing else.  Why can Adobe improve the pan and zoom experiance in Acrobat pro??? This is soooooooo frustruating!!!!

      5 replies

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      Guy5FB2
      Participant
      August 31, 2020

      open adobe - menu: Edit / Preferences / Basic Tools / General:... then unclick all the Hand Tool features you don't want (eg make hand tool selct / read...) then scroll to bottom and press OK. That last part is critical.

        P
        Paul23444979rmgi
        Participant
        March 4, 2022

        ^^^^this is the fix. Thank you!!

          G
          Guy5FB2
          Participant
          August 31, 2020

          I've been having the same issue for well over a year and our IT dept cannot understand despite all the updates and other colleagues suffering or not suffering the same issues (blue box selected when panning etc). Also, options for comment tools "Make current options default" never works - a complete gong show. Adobe once was a decent product but now Adobe pdf editor is so inferior to Bluebeam and makes a mark-up of documents session much longer and painfully tedious than doing the corrections myself on the originals.

            D
            dharris65Author
            Participating Frequently
            September 20, 2019
             

            we are using version 2019.012.20040

             
            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            September 23, 2019

            Hi there, 

             

            Thanks for sharing the screen recording. Is this a behaviour with a particular PDF file or with all the PDF files you try to Pan or Zoom. Could you please share the sample file with us for testing. Please upload the sample PDF on document cloud - https://documentcloud.adobe.com/link/home/ and share the link with us. 

             

            Also, is it a touch screen laptop /computer that you are facing issue with ? and what is the make and model of the computer?

             

            Regards,

            Amal

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            November 22, 2019

            Did you find any solutions ??


            Hi there, 

             

            Apologies for the delay in response. As stated in your earlier post that you are using the version 19.12.20040 and facing issues with zooming the PDF.

             

            A new release for Adobe Acrobat /Reader DC is available now, version 19.21.20056. Please update the application to the new version. Go to Help > Check for Updates. For detailed information about the new version you may please use the link here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

             

            Let us know if you still face the same issue  

             

            Regards

            Amal

            D
            dharris65Author
            Participating Frequently
            September 20, 2019

            By, the way you cannot pinch zoom with a table, it doesn't work smoothly.  

            here is a link to a screen recording of the issue:

            https://www.dropbox.com/s/nvgng125m96jcaa/190920-Brio%20phase%203E%20landscape%20plans.pdf%20-%20Adobe%20Acrobat%20Pro%20DC%202019-09-20%2010-52-26.mp4?dl=0

             

            here is the version we are using:

            Copyright © 1984-2019 Adobe. All rights reserved.
            Adobe, the Adobe logo, the Adobe PDF logo, and Acrobat are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other trademarks are the property of their respective owners.
            Third Party notices, terms and conditions pertaining to third party software can be found at: http://www.adobe.com/products/eula/third_party.html.
            Portions Copyright IntegrityWare, Inc
            Portions copyright Right Hemisphere, Inc.
            OCR technology by Image Recognition Integrated Systems S.A. Copyright © 1987 - 2019, I.R.I.S. S.A. All rights reserved.
            Portions utilize Microsoft Windows Media Technologies. Copyright (c) 1999-2002, 2006 Microsoft Corporation. All Rights Reserved.
             
            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            September 20, 2019

            Hi Dharris,

             

            Thank you for reaching out, As described above, you are experiencing issues while panning and zooming using the hand tool as it gives a blue background, correct?

             

            We tried to reproduce the issue at our end and its working fine,  What is the version of the application installed on your computer? to check the version of the application please use the help article  - https://helpx.adobe.com/acrobat/kb/identify-product-version.html

             

            Please check for any missing updates and try to update the application to the latest version.  Go to Help  > Check for Updates. You may also refer to the help article - DC Release Notes — Release Notes for Acrobat DC Products

             

            What is the workflow/steps you are doing to pan and zoom? Could you please share the screen recording of the same

             

            Regards

            Amal

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