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stellaf88559722
stellaf88559722
Participant
March 21, 2017
Answered

why do I only see blank pages?

  • March 21, 2017
  • 1 reply
  • 1919 views

Hello,

I have installed Adobe Reader DC on my laptop (I work on windows). I have not been able to open any PDF documents from the web, even from different sources.

I have tried copying the files and reopening them from my desktop, and I get an error message saying the files are not PDFs. This does  not seem the answer,as I am definitely trying to access PDF documents.

Is the blank page that I access actually Adobe itself? Maybe it is just a case of the laptop not using adobe and then trying to open the PDF with another tool?

I have tried uninstalling and reinstalling adobe with no results.

Thanks for your help!!

    This topic has been closed for replies.
    Correct answer stellaf88559722

    Is there a sample link to a document that you can provide? It could be that these pdf's are being dynamically generated so there would be no way to save them before opening them in your browser.

    Also, what web browser do you use. Many do not use Adobe Reader to view pdf files these days and that may corrupt the file.

    stellaf88559722  wrote

    I have tried copying the files and reopening them from my desktop

    Please explain a little more about how you do this. Step by step, how are you "copying" the file and getting them to your desktop?


    Hello Graffitithanks for your time in answering my question. I think you are right, the PDFs are dynamically generated and a copy and paste does not work. Based on your question I also tried to change my browser (originally internet explorer) to another one, with no positive results.After many attempts I am not convinced that my issue is not linked to adobe at all!Just trying to check if the firewall on my computer is blocking my web files from openimg

    Thanks again for your supportStella

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    March 21, 2017

    Hi Stellaf88559722,

    You might be correct, It could be a possibility that the PDF file is not opening in the Adobe Reader application.

    Please check whether Adobe Reader is set as default application to open the pdf doc or not?

    Or

    • Select any random document on computer
    • Right click on the file and select "Open With"
    • Select Adobe Reader DC and check the box "Always use this App to open .pdf file"
    • Click OK

    You may also refer to help document- Troubleshoot viewing PDF files on the web

    Let us know if it still doesn't work.

    Regards,

    Akanchha

      stellaf88559722
      stellaf88559722Author
      Participant
      March 21, 2017

      Thanks for your quick response, Akanchha!

      I have tried your suggestion, and even after asking for all files to be opened on Adobe, I still have the same issue.

      It also appears that The system does not recognize the documents at PDF. They are definitely uploaded as PDF online. I'm not sure if this information helps. I'm just unable to open any document on Adobe

      Thanks again

      Regards

      Stella

      Sent from my iPhone

      stellaf88559722
      stellaf88559722AuthorCorrect answer
      Participant
      March 22, 2017

      Is there a sample link to a document that you can provide? It could be that these pdf's are being dynamically generated so there would be no way to save them before opening them in your browser.

      Also, what web browser do you use. Many do not use Adobe Reader to view pdf files these days and that may corrupt the file.

      stellaf88559722  wrote

      I have tried copying the files and reopening them from my desktop

      Please explain a little more about how you do this. Step by step, how are you "copying" the file and getting them to your desktop?


      Hello Graffitithanks for your time in answering my question. I think you are right, the PDFs are dynamically generated and a copy and paste does not work. Based on your question I also tried to change my browser (originally internet explorer) to another one, with no positive results.After many attempts I am not convinced that my issue is not linked to adobe at all!Just trying to check if the firewall on my computer is blocking my web files from openimg

      Thanks again for your supportStella

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