Will not open document says I need Adobe 8 or higher

New Here ,
Jan 17, 2017 Jan 17, 2017

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I can't begin to explain my frustration with Adobe help. Your customer care might as well be customer "we don't care" as the most help you offer is dependent upon getting help from others in forums or a bunch of tips that don't help.

To my knowledge, I have downloaded Adobe DC. I even uninstalled and re installed Adobe DC. Now, every time I try to open documents attached to Yahoo I get a message:

The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader.   For information on how to install Adobe Reader and configure your viewing environment please see  http://www.adobe.com/go/pdf_forms_configure.

Even when I Google I-9 form and try to open the document.....same message.

Any help, please.

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correct answers 1 Correct answer

LEGEND , Apr 18, 2018 Apr 18, 2018

If I right-click the link on this page, B13A - Export Declaration I am able to choose to save it and use File>open in Reader. What exactly happens when you have followed those steps? Remember, open Reader first and use File open after saving the pdf file using the right-click method.

The reason Chrome isn't opening this file is because Chrome now uses it's own pdf viewer and it can make a mess of these types of dynamic form. Other pdf's may open just fine.

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Adobe Employee ,
Jan 18, 2017 Jan 18, 2017

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Hi shaunp62453366,

Assuming you are using Google Chrome for your email account and Windows Operating System installed on the machine, could you please try the following steps:

1- Click Download in the top right corner of the screen.

2 - Once downloaded, click on the up arrow ( in the bottom ), this will bring the options available for the file.

3- Click Show in folder

4- Right click the file and then select Open with Adobe Acrobat Reader DC

Let me know if you face any issue while following the steps.

Thank You,

Shivam

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Community Beginner ,
Apr 18, 2018 Apr 18, 2018

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Why am I getting this???

Screen Shot 2018-04-18 at 9.30.31 AM.png

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LEGEND ,
Apr 18, 2018 Apr 18, 2018

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Because you aren’t looking at it with Reader. It’s nit enough to just have it, you have to use it. Chrome ignores it. Download the file, and then open it is Reader.

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LEGEND ,
Apr 18, 2018 Apr 18, 2018

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Correct. The instructions above will not work. You need to right-click the link and choose to save it to your computer then open with Reader. The browser is using it's own pdf viewer which won't open this (more than likely, it's a form, correct?) The instructions posted in the first post will only download the warning message.

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New Here ,
Mar 13, 2020 Mar 13, 2020

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I dont have an issue with mine opening on my computer to view the pdf file.  I have the pdfs stored on my computer and am trying to attach it to Adobe Sign to send out for signatures.

That is when i am getting the error and cant get around it.  

This just started today with documents I have used for the last 3 years.

I called suppo

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New Here ,
Feb 07, 2022 Feb 07, 2022

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When I right click the document, there is no option to download; therefore, I can not save it. I tried it on different browsers and computers. It's still giving the same error message. I added the Chrome extension, removed, reinstalled, still nothing. 

 

I am at wits end. 

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Adobe Community Professional ,
Feb 08, 2022 Feb 08, 2022

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There's always such an option. Can you share the link to the page?

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New Here ,
Aug 24, 2021 Aug 24, 2021

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I get the same thing when I try to open a file from a GOVERNMENT website I need. How do I correct this, when I dont have the option to download, and then choose a program to open it?

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New Here ,
Sep 01, 2021 Sep 01, 2021

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Exactly.  I am having the same problem.  It will not let me view my determination for unemployment. I cannot save,  download, or view the documents I need. I am on the unemployment.gov website. It's IMPOSSIBLE to save and open in ANY application let alone Adobe.  I need help from you "experts" in this situation. 

 

[Edited: Link with sensitive private information removed by moderator]

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Adobe Community Professional ,
Sep 01, 2021 Sep 01, 2021

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Correct, you must use Adobe software to open this file. You can use the free Adobe Reader to open the file you attached and it will display just fine.

PS. I strongly recommend you remove the link to the file, since it contain a lot of private info that you probably don't want to share with the whole world... In fact, I'm going to do that for you right now.

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New Here ,
Oct 27, 2020 Oct 27, 2020

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Saving first the document and then open it with adobe reader it actually works.

 

Thanks so much for sharing this information!

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New Here ,
May 19, 2021 May 19, 2021

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Adorobat - that was awesome.  Thanks so much

 

 

 

 

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New Here ,
Nov 03, 2021 Nov 03, 2021

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This Worked for me! Thank You for the pop up examples, was really easy to follow!

 

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New Here ,
Jan 12, 2022 Jan 12, 2022

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Thank you @Adorobat!

 

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LEGEND ,
Apr 18, 2018 Apr 18, 2018

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Not sure that the instructions won’t work. The message -is- the right file, in the wrong software. Only attempting to save with a “print to PDF” should break that.

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Community Beginner ,
Apr 18, 2018 Apr 18, 2018

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Thank you for your help. What I don't understand is that Chrome used to open this form before. And most people open PDFs through Chrome.

Even when downloading it, I still can't see it in my Mac.

Could you guys try this link and tell me if you can see it? It's an export form on the Canada Customs Agency (official): https://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b13a.pdf

Thank you so much.

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LEGEND ,
Apr 18, 2018 Apr 18, 2018

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If I right-click the link on this page, B13A - Export Declaration I am able to choose to save it and use File>open in Reader. What exactly happens when you have followed those steps? Remember, open Reader first and use File open after saving the pdf file using the right-click method.

The reason Chrome isn't opening this file is because Chrome now uses it's own pdf viewer and it can make a mess of these types of dynamic form. Other pdf's may open just fine.

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Community Beginner ,
Apr 18, 2018 Apr 18, 2018

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Oooohhh! Thank you so so much!!

I was able to open it finally. It's weird, usually on mac, you don't have to go through all this... It just opens...

For info to others, this is what I did on my Mac:

1- Open Acrobat reader:

Acrobat reader.png

2- Right click on the PDF file and select "Save the link as"

Save link as.png

3- Once it's downloaded, I clicked the arrow and selected "open with System Viewer"

Open with.png

4- Then it opened:

Opened.png

Thanks again for helping me. Much appreciated.

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LEGEND ,
Apr 18, 2018 Apr 18, 2018

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Chrome used to use Reader. Now it doesn’t. Adobe can’t fix that.

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New Here ,
Apr 25, 2019 Apr 25, 2019

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Please i am experiencing same issue. "The document you are trying to load requires Adobe Reader 8 or higher." but i am trying to view the file with my android phone can i get help i broke my laptop.

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LEGEND ,
Apr 25, 2019 Apr 25, 2019

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There is no Android app that can do this. You will need to find a Windows or Mac system and use Acrobat Reader there.

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New Here ,
Mar 11, 2021 Mar 11, 2021

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  • Is there no other browser that makes this possible on Android?? 😩

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New Here ,
Jan 05, 2020 Jan 05, 2020

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I did the same but it says that it can not open as the format of the document is different which is I think html

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New Here ,
Jan 05, 2020 Jan 05, 2020

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If I right click the link Application for Canadian Citizenship — Adults [Form CIT 0002] and save to the computer it saves as HTML and if I open the adobe reader  and open this file it gives the following message. Please help as it is most simple taks yet most frustrating.Pdf not opening- the file.jpg

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