Windows 11 Edge Browser IE11 Mode Issue in Adobe Reader DC version 22.001.20117

New Here ,
Apr 19, 2022 Apr 19, 2022

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Our application run in IE11 mode of Microsoft Edge browser. it was working fine with windows 10, when we migrated to windows 11 and start using the application we have issues in printing PDFs within browser window. below is the behaviour

 

1) user open the site in IE11 mode of Edge browser

2) user try to print something, application open the PDF within browser. (please refer to screen1.png)

3) click on any control of Adobe, Print/Save/Zoomin/ZoomOut. window turn blank, adobe floting controls also goes away (please refer to screen2.png)

 

Please see the attached screen shot for reference.

this problem has landed us in big trouble as the printing has stopeed working. we are using Adobe Reader DC version 22.001.20117

TOPICS
General troubleshooting , Print , View PDF , Windows

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New Here ,
Apr 20, 2022 Apr 20, 2022

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On further investigation, I found that Adobe reader is crashing. Event viewer having following information about the problem.

 

Faulting application name: AcroRd32.exe, version: 22.1.20117.0, time stamp: 0x624e8042
Faulting module name: AcroRd32.dll, version: 22.1.20117.0, time stamp: 0x624e803e
Exception code: 0xc0000005
Fault offset: 0x00126e82
Faulting process id: 0xc18
Faulting application start time: 0x01d854efb813b102
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Report Id: dd1f95eb-d945-40f8-bf2a-189c4b102eb7
Faulting package full name:
Faulting package-relative application ID:

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