Windows 11 Pro and Adobe download

[Michael37176229y1yp]

Hwello I hav e new laptop and cannot get adobe reader to instal. I can work in creative cloud online but not not on my laptop. Thanks. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download & install">

[Michael37176229y1yp]

Thanks I just can't figure out how to instal adobe acrobat reader DC on a brand new laptop. From the microsoft store I get this message.

[kglad]

@Michael37176229y1yp 

do you have anything from adobe installed on your computer, now?

[Michael37176229y1yp]

I do not.

[Michael37176229y1yp]

I had the creative cloud desktop, but couldn't install the reader from the siute of apps in that platform. I've tried from adobe, microsoft apps, etc and just cannot get it to install. I have Windows 11 Pro so the "S" mode isn't the problem.

[kglad]

you can skip to the cleaner (ie, last) step, if there's nothing currently installed on your computer:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

[Michael37176229y1yp]

Cool and thanks, my after church project. Thanks again .

[kglad]

you're welcome.  keep us posted.

[Michael37176229y1yp]

Same result. 

[Michael37176229y1yp]

So it will not install whther I use Microsoft Store, Adobe.com or from the Adobe Creative Cloud Desktop app. Very puzzling.

[kglad]

that's a windows error in the message.

[Abambo]

Check the Microsoft fora for this error, the Acobat istaller is only the messenger. It may be in connection with a user profile corruption. So creating a new user profile and intalling from there could help.

[kglad]

https://learn.microsoft.com/en-us/answers/questions/1342497/how-to-download-adobe