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Windows 11 Pro and Adobe download

Community Beginner ,
May 05, 2024 May 05, 2024

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Hwello I hav e new laptop and cannot get adobe reader to instal. I can work in creative cloud online but not not on my laptop. Thanks. 

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Community Expert ,
May 05, 2024 May 05, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from download & install">

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Community Beginner ,
May 05, 2024 May 05, 2024

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Thanks I just can't figure out how to instal adobe acrobat reader DC on a brand new laptop. From the microsoft store I get this message.

Michael37176229y1yp_0-1714915807048.png

 

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Community Expert ,
May 05, 2024 May 05, 2024

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@Michael37176229y1yp 

 

do you have anything from adobe installed on your computer, now?

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Community Beginner ,
May 05, 2024 May 05, 2024

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I do not.

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Community Beginner ,
May 05, 2024 May 05, 2024

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I had the creative cloud desktop, but couldn't install the reader from the siute of apps in that platform. I've tried from adobe, microsoft apps, etc and just cannot get it to install. I have Windows 11 Pro so the "S" mode isn't the problem.

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Community Expert ,
May 05, 2024 May 05, 2024

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you can skip to the cleaner (ie, last) step, if there's nothing currently installed on your computer:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


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Community Beginner ,
May 05, 2024 May 05, 2024

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Cool and thanks, my after church project. Thanks again .

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Community Expert ,
May 05, 2024 May 05, 2024

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you're welcome.  keep us posted.

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Community Beginner ,
May 05, 2024 May 05, 2024

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Same result. 

Michael37176229y1yp_0-1714932742199.png

 

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Community Beginner ,
May 05, 2024 May 05, 2024

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So it will not install whther I use Microsoft Store, Adobe.com or from the Adobe Creative Cloud Desktop app. Very puzzling.

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Community Expert ,
May 06, 2024 May 06, 2024

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that's a windows error in the message.

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Community Expert ,
May 06, 2024 May 06, 2024

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Check the Microsoft fora for this error, the Acobat istaller is only the messenger. It may be in connection with a user profile corruption. So creating a new user profile and intalling from there could help.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
May 05, 2024 May 05, 2024

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