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mrktvalu
Participant
April 13, 2012
Question

Windows 7: Can't Install / Uninstall Adobe Reader 10.1.3

  • April 13, 2012
  • 1 reply
  • 24683 views

After installation of Adobe Reader 10.1.3 I received "An internal error occurred" every time that Adobe Reader was executed.  I uninstalled and reinstalled Reader X, to make sure the installation was clean, but encountered problems and am now in a situation where the installer thinks Reader X is already installed, but Adobe Reader X does not show up for program removal under Windows control panel.

Following instructions for similar forum posts, I also attempted to use the Microsoft repair utility from http://support.microsoft.com/mats/Program_Install_and_Uninstall, but Adobe Reader X is not detected either under Installed or Uninstalled programs.  This utility can also install/uninstall via product code, but I don't know what that is for Reader X.

So I am looking for help installing or installing Adobe Reader X.  Thanks.

This topic has been closed for replies.

1 reply

A
Adobe Employee
Ankit_Jain
Adobe Employee
April 16, 2012

Could you please let me know how exactly are you installing Reader 10.1.3 now, and what is the exact error message being displayed? If possible please post a ascreenshot of the error message as well.

L
LaneCx
Participating Frequently
April 16, 2012

Ankit,

I am experiencing the same problem.  I was, however, able to uninstall completely and reinstall. 

Installation was done from the acrobat.com web server, from the Downloads link.  It was installed exactly as the onscreen instructions state.

The error: Acrobat doesn't launch from the desktop icon with the error, "An Internal Error Occurred". When the error is left on the screen, after several minutes a second error appears. It says, "Acrobat failed to connect to a DDE Server".

The environment is Windows 7 Enterprise x64.  This is a new install and nothing but the OS, MS Office, MS Security Essentials and Java are installed.  This is the only Adobe product installed.

The action I have taken so far is to completely uninstall (using MS Programs and Features) and to follow that up by manually removing all Acrobat folders from all Program Files, Program Data and the user AppData directories.  A second identical installtion gave me the same results.  After the second installation I deleted all the files in the Program Files (x86) folder and tried a repair.  That also did not work.  Same results.  Task Manager shows two AcroRD32.exe* instances after attempting to start Reader.

Any help would be appreciated.

Addendum:

I installed the 9.5.0 Successfully and it works perfectly.

Thank you

A
Adobe Employee
Ankit_Jain
Adobe Employee
April 17, 2012

Hi,

Thanks for the information. Regarding your error message please see if the following post is of any help:

http://forums.adobe.com/message/4130812

Also, check the informtion under the "Anti-virus software conflicts" section in the following page:

http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

Thanks

Ankit

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