Windows - Application Error when opening any PDF document on C:\

Question

Hello,everytime I open a PDF in Adobe Acrobat Reader (64-bit), currently Version 2024.002.21005,it shows the following Popup with a Error Message: Windows - Application ErrorThe instruction at 0x00000000738D7F8F referenced memory at0x000000000004A0. The memory could not be read.Click on OK to terminate the program                                                                                              [ OK ]

IonisPHSupport · Answer

Check 'Properties' for the Adobe application you are using and if the "Run this program in compatibility mode for:" is checked, uncheck it.

1. Right-click on the Adobe product (you may need to navigate to its folder) and select Properties.

2. Click on the Compatibility tab.

3. Uncheck "RunRun this program in compatibility mode for:"

4. Run the compatibility troubleshooter if the issue persists.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded