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27

Windows cannot find 'c:\.....\AcroRd32.exe'

Community Beginner ,
Jan 12, 2017 Jan 12, 2017

Every time I try to launch Acrobat reader from the start menu I get this message:

adoberr.JPG

When I browse to the folder and double click on the AcroRD32.exe icon - I get the same message

When try to open a .pdf file by double clicking on it - I get the message that the file can't be found - even though I can open these files within a browser

adobfilerr.JPG

Again - I can open these pdf files (with or without acrobat?) in my browser but it doesn't seem to work independent of an HTML browser

I have uninstalled and reinstalled Acrobat Reader - please don't tell me to do that and let you know how it worked - it didn't

Thanks

Natasha

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General troubleshooting , View PDF
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correct answers 1 Correct answer

Adobe Employee , Jan 13, 2017 Jan 13, 2017

Could you please try the following steps:

1- Close Reader

2- Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.

3- Type regedit in the run dialogue box and hit Enter, click Yes when User Account Control pop-up appears.

4- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key AcroRd32.exe

5- Relaunch Reader

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New Here ,
Feb 04, 2019 Feb 04, 2019

i've deleted the key, but nothing changed, still can't open Reader.

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Community Beginner ,
Feb 07, 2019 Feb 07, 2019

Find the .exe file and rename it.  I used just "Adobe.exe" and it will open.  Apparently, windows or your AV doesn't like the name.  Microsoft strikes again, as Windows can find the file just fine, it just won't open it.  Language matters.  LOL

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New Here ,
Jun 19, 2019 Jun 19, 2019

best solution ever. thanks you. after renaming need to set Adobe.exe for default

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New Here ,
Feb 19, 2020 Feb 19, 2020

GENIUS!!! THANK YOU!

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New Here ,
Jun 10, 2020 Jun 10, 2020

To whoever that has given the steps, THANKS  million from the bottom of my heart. It has been a painful painful journey navigating this problem and finally having it fixed just with a few simple steps! THANK YOU!!!!!!!

 

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New Here ,
Jun 10, 2020 Jun 10, 2020

Thank You so much been looking for a solution for hours 

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Community Beginner ,
Apr 24, 2019 Apr 24, 2019

This worked!!!!!!!!!!!!!

Tried other things that didn't, but THIS WORKED!!!!!

Thank you ever so much!

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New Here ,
Jan 13, 2020 Jan 13, 2020

It worked. Thanks!

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New Here ,
Feb 20, 2020 Feb 20, 2020

Thank you! Thank you! Thank you!

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New Here ,
Feb 21, 2020 Feb 21, 2020

These steps work 100%. Thanks!

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New Here ,
Mar 07, 2020 Mar 07, 2020

Natasha... you are a goddess!

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New Here ,
Mar 31, 2020 Mar 31, 2020

it worked! Tks!!!

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New Here ,
Apr 20, 2020 Apr 20, 2020

Great!!! It is working again now! Thanks a lot!

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New Here ,
May 20, 2020 May 20, 2020

THANKS SIR I AM SATISFIED AND VERY HAPPY

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New Here ,
Jun 01, 2020 Jun 01, 2020

 

You are a darling. I have been facing this problem but could not find find a solution. Out of sheer frustration I had installed some other reader. Could you pl explain why that unwanted key which you suggested to delete got in there on a working machine? I mean Reader on my laptop was working fine and one fine morning it just stopped working. Would love to know. Thanks a lot for the solution.

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New Here ,
Jun 01, 2020 Jun 01, 2020

Ok. Now I think I know the source of problem. I had AVAST antivirus installed. To speed up the machine it has a feature where it puts Reader to sleep and then wakes it up on demand ( when you want to read a pdf file ). It puts Reader to sleep again when you close the file. It must be playing with this key to achieve this. I had uninstalled AVAST recently. It seems unistallation did not remove the key. Hence the problem. If anyone has AVAST installed and decides to remove it, my suggestion would be that first yoy should siwtch off that feature of AVAST where it wakes up the applications on demand and then uninstal AVAST.

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New Here ,
Jun 02, 2020 Jun 02, 2020

There is no Current version there. Alternative solutions? Windows 10 64-bit

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New Here ,
Jun 09, 2020 Jun 09, 2020

The directions worked perfectly!  Thank you very much.  It has been a nightmare trying to solve this problem.  

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Guest
Jun 09, 2020 Jun 09, 2020

Just a HUGE THANK YOU to the ones who posted this here, saved my life!

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Guest
Jun 09, 2020 Jun 09, 2020

Hello, I have Windows 10 home on my computer. I followed the above steps until step 4. I do not have a Windows NT option, just windows and then it stops. I am a simple user at home and cannot open my PDF's using either Adobe (preferred) or MS Edge. I tried reinstalling Adobe to no avail. Please help. I am stuck

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Guest
Jun 09, 2020 Jun 09, 2020

Never mind, I made a navigation error. Tried again and found the right path. Executed just as described and it now works.  Thank you

 

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New Here ,
Jun 09, 2020 Jun 09, 2020

my registry editor listmy registry editor list

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New Here ,
Jun 09, 2020 Jun 09, 2020

The above is my registry editor list. Are you certain there is nothing below windows? Wish I could help further but what I have. I was able to go to that "Image file execution options" and have deleted all the files in that one that weren't working (realplayer, IOBitUnistaller, and severl others and now they all work. amazing!

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New Here ,
Jun 09, 2020 Jun 09, 2020

Wow! Tried a number of other 'suggestions' from various sites...none worked...this one worked IMMEDIATELY! Thanks so much. Was afraid to mess with the registry, but desparate and turned out to work! again, THANK YOU!

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New Here ,
Jun 09, 2020 Jun 09, 2020

Worked perfectly for me!

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