wrong character showing while opening pdf

New Here ,
Aug 09, 2021 Aug 09, 2021

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for some user pdf showing wrong charectors , and its showing correctly while opening with any browser ,and for some people  its showing fine with some user in adobe reader , and i have matched all the settings its all good , and font also installed MicrosoftTeams-image (2).png

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General troubleshooting , Windows

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Adobe Employee ,
Aug 09, 2021 Aug 09, 2021

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Hi Jaleef

 

Hope you are doing well and sorry for the trouble. As described for some users the PDF is not displaying properly and showing weird characters and for some its working fine.

 

It look like some users don't have the required font available on their system, or they don't have the rights to use that font. Please checkout the help page https://helpx.adobe.com/acrobat/using/pdf-fonts.html for more information about the font embedding.

You may also ask the users to go to Edit (Windows), Adobe Acrobat (Mac) > preferences > Page Display > Under rendering, Select 'Use local fonts' > Click OK and reboot the application.

 

Also, web browsers use their own PDF mechanism to render and display the PDF content and they are not Adobe dependant.

 

Regards

Amal

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