Your adobe software you are trying to install is not genuine - web page opens

Question

I'm getting the above error constantly when I try and copy formatted text from a PDF using the free Adobe Acrobat Reader DC 64 bit to MS Word. Never had it before, couple of reinstalls later (d/l'ed from Adobe.com) and I'm still getting it. I've tried uninstalling Adobe Genuine Service as suggested by Google searching,but it doesn't appear in my list of Windows programs. Anyone else getting this? Or know why it's doing this?

Ria Tagra · Answer

Hi

In order to understand your better could you help us with below asked details:

Version of your Adobe Reader application?
If you could share the screenshot?

Please try to install the application from verified source like: https://get.adobe.com/uk/reader/

If you or someone in your organization has received a notification, it is because the Adobe Genuine Service (AGS) has found Adobe software or apps on your system that are not genuine. In order to remedy the issue, you should follow the instructions provided in the notification.

If you choose to ignore notices and warnings generated by the AGS, Adobe may disable the Adobe apps that are not genuine in an effort to block fraudulent activity and help safeguard your machine.

For more help please check: https://helpx.adobe.com/genuine/faq.html

Regards

Ria

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