Your window box pop's up

[toma50979330]

While I'm using "Filemaker" from the first thing this morning your window to get PDF editor pops up in front of my filemaker making it useless and can not be removed..  Of the 10 times I've tried it with various files (restarting each time after force quitting it) it seems so far that it only comes on using a this one file (of course the one I use the most).  9 out of the ten times it's using a black small window.  Once it showed your link to the PDF editor on the web.  Hitting both each of the two buttons that were shown resulted in going to the web but would not remove the window over my "Filemaker" files.  Currently it still comes up as a white window and can not be removed unless I restart Filemaker.  How can your "ad" appear only on one file of a different company and how can I get it off?  I've renamed my file and it still pops up.  I tried restarting my computer as well with no success.

Why doesn't it pop up over your files?

Tom Antonishak

[AnandSri]

Hi Tom,

We apologize for the inconvenience caused.

As per the issue description, you are getting a Edit Pop up window while opening a PDF file, Is that correct ?

In order to look into the issue, please share the following details:

* Please share the screenshot of the pop up window you are getting.

To attach the screenshot, follow the instructions in the link: https://forums.adobe.com/docs/DOC-7161

* Please confirm the version of Reader/Acrobat installed on your computer?

  to check the version installed, navigate to Help menu>select About Adobe Acrobat/Reader or follow the instructions in the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

* Which operating system do you have- Windows/Mac and it's version.

* Is this happening with this pdf only or with other pdfs as well?

You may try to check and install for any pending updates for the Reader/Acrobat by navigating to help>check for updates.

If updates are pending, install it and reboot the computer and try with the PDF file.

Please keep us posted with the results.

Regards,

Anand Sri.

[Meenakshi Negi · Accepted solution]

Hi Toma,

We have released an update with the fix for this issue. This update will be automatically pushed to all existing installations of Acrobat and Reader.

You can also manually update the application to the latest patch released. Open the application and go to Help menu > Check for updates.

Refer this help document for more information on this update: Acrobat Help | Release notes | Acrobat DC and 2017, Acrobat Reader DC and 2017 | Update

Let us know if you experience any issue.

Regards,

Meenakshi