32BitMAPIBroker.exe stopped working

New Here ,
Jul 25, 2017 Jul 25, 2017

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Hello,

Situation is, we have terminal servers with windows server 2016. I just updated our office 365 installation.

Since then we are getting the following error when sending a pdf as an attachment from Adobe Reader.

32bit.png

The good thing is, mail do get send so that's not a problem, annoying thing is that we keep getting this error.

I have also tested from Word or Excel, but it doesn't give me any errors.

Our Acrobat Reader is up to date, but since there is no official 2016 support which I think i ridiculous, we are using the Windows 10 version.

P.s. I tried it on my account and i'm not getting the error above but when I send a mail from Adobe as an attachment, and close Adobe Reader after sending it. Adobe Reader says it has stopped working... Obviously does nothing but another error which is annoying.

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New Here ,
Jul 26, 2017 Jul 26, 2017

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Mine is similar. Also after opening a PDF, making changes or signing it, then emailing it with the email button in adobe we get the adobe has stopped working error.

image0012.png

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New Here ,
Jul 27, 2017 Jul 27, 2017

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I have the same problem on a 2012 R2 terminal server with Office 365 installed... Any fixes yet ?

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New Here ,
Jul 27, 2017 Jul 27, 2017

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Having same issue.

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New Here ,
Jul 27, 2017 Jul 27, 2017

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Nope... Haven't found the solution yet, maybe downgrading office, but that's not an option.. Acrobat Reader​ When is someone from Adobe going to respond to this topic.

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New Here ,
Jul 28, 2017 Jul 28, 2017

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Getting 64BitMAPIBroker.exe stopped working using x64 Office 365, same steps to reproduce, anytime closing Reader after using the send email button.

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New Here ,
Aug 04, 2017 Aug 04, 2017

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I am also having this issue with a user. They are running Windows 7 and office 365, both are up to date.Ariel Outlook 2016.png

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New Here ,
Aug 25, 2017 Aug 25, 2017

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On this page

FIXMAPI 1.0 MAPI Repair Tool has stopped working - Microsoft Community

Someone mentions they opened a case with microsoft and that there is a fix coming in build 16.0.8420.100  that will be released sometime in September. Users report this error occurring with pdf handlers and even snipping tools.

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New Here ,
Oct 25, 2017 Oct 25, 2017

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nsis87373355

That is what was reported, release came, still issue persists.  Even with the latest release on the current channel still an issue.

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Hi,

 

This is still an issue for one of my customers with O365 Office.

 

Below is the Adobe error when closing the Adobe application, emailing a file still works.  We have spent some time troubleshooting this .  Based on this we have noted there is a conflict between the latest version of MS Office O365(16.0.13127.21216) and latest Adobe Reader DC (2020.013.20074) version(Dec 2020).  

 

Adobe Acrobat 64BitMAPIBroker has stopped. When you close it after a succesful mail being sent.

 

Any ideas anyone - been going on a long time!!

 

Thanks

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