3D PDF issues

[clintwestwood]

Hi

Since the release of 2019.010.20099, 3D PDF is not working anymore properly.

Javascript is not able to read images in resources attached of 3D annotation.

The last version 2019.012.20034 have the same bug.

The problem occurs on Windows and MacOS X.

I can provide examples by private message

[AkanchhaS]

Hi Clintwestwood,

Sorry to hear about the trouble. We apologize for the delay in response to your query.

Are you still experiencing the same issue? If this issue still persist with the latest version, then we'll surely check your file at our end.

"You can share the file with us via email. And you can send it to the email address that is shared via private message. Please do mention your forum thread in the subject"

Meanwhile, you may check Enable 3D content in PDF, Adobe Acrobat and Reader 

Thanks,

Akanchha

[clintwestwood]

Hi

The bug is still here with the latest version of Adobe Reader DC and Acrobat DC.

I was contacted by the Adobe Customer care 05/28/19.

They confirmed me this is a bug. They told me they will fix it.

The bug is here since 04/12/19 https://forums.adobe.com/message/11026238#11026238http://

I'm still waiting for that fix. It takes a long time to fix a simple bug.

During that time, I have customers complaining about this issue

[clintwestwood]

Is there any progress on this bug ?