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Acrobat Pro DC is a mistake

Forum|Forum|10 years ago
May 27, 2015
21 replies
38031 views

This is the most TERRIBLE software Adobe has made. It gets stuck so many times. We can't even chose to not view the edit PDF options after Acrobat DC starts. The editing of documents menu is not only bad to operate, it is also faulty. I wish i could uninstall Acrobat DC and install Acrobat Reader XI again. This software is not an update of Reader XI, it makes me feel that I have gone 5 years behind time! I can barely see the new thumbnail icon of Acrobat DC PDF files on my desktop. I wish I could undo Acrobat DC from my laptop but sadly Adobe doesn't have Acrobat Reader XI in their downloads list!

PDFs are such important documents and they become uncomfortable to use with Acrobat DC. I might as well use some other PDF reader software for reading and editing PDFs. I tried the option of Help-Repair installation. But in vain.

acrobat pro dc

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Correct answer ~graffiti

Yes yes I meant Adobe Acrobat Reader DC when I said Adobe Reader DC..was jus using a short form..

To reiterate what try67 already said, no version of Adobe Reader or Adobe Acrobat Reader could ever edit like you were doing. You would have had the full version of Acrobat. I know, the names are a bit confusing....

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mzscahlett2

Participant

It is constantly locking me out of all the functions. It is paid and still refuses to let me edit my docs. This is RIDICULOUS.

A

allisond3938360

Participant

Hello. My name is Allison and I HATE Adobe Acrobat Reader DC! It has turned a previously pleasant experience editing PDFs into a nightmare! I, too, ONLY joined the forum to express my dislike for the new "unimproved and decidedly worse" version.

I found my answer here:

[3rd-party download link removed]

I'm a mac girl, but you can search their site and find a windows version. I downloaded and installed XI before uninstalling DC so when it finished installing it told me it found more recent certificates (whatever that is) and asked if I wanted to use the newer version. I selected the default and then uninstalled DC. Works like a charm now.

To be fair, there were some updates in DC that were an improvement- it was easier to re-size or move added text and it saved my signatures so I didn't have to clear one choice and replace it with another. BUT I can only RESIZE signatures. I can't rotate them (and my husband's signature is crooked). I could cuss under my breath and halfway live with that. I can even mildly tolerate the huge new interface. BUT once I edited a page in a document- added text or signed my name, it locked me into that specific page and would NOT allow me to scroll to any of the other pages! When I'm filling out multiple page documents, you can see why I'm frustrated that I have to save and close the entire thing and then re-open the document to fill out the next page and repeat that process for each page! WHY??? Completely asinine!

I hope this helps. And I hope Adobe is listening to all this negative feedback and working to get back to a workable version. Until then I'm not updating.

pwillener

Legend

Sorry, I have removed your download link. We strongly discourage downloading Adobe software from 3rd-party sites, as you will never know what you'll get...

Official download links for older Acrobat and Reader versions have been posted in this topic, but just so that people do not actually have to look for them, here they are one more time...

Adobe Reader XI and X: http://get.adobe.com/reader/enterprise/
Acrobat XI and X (Pro and Standard): https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Make sure you uninstall the DC version before installing an older Acrobat or Reader version.

A

Anonymous

You may also need to re-boot in SAFE mode on a PC since the registry may be buggy after Reader DC is uninstalled.

I found my Widows 7 PC required a SAFE mode reboot post CLEANing off Reader DC to boot properly.

It then took 30 minutes for my Acrobat Pro 9 to again see and recognize all "missing" PDF files on my PC stored locally.

D

dougw8975

Participant

Adobe,

Not only have you produced some terrible software in Acrobat Pro DC, but your support is absolutely shocking!

Acrobat Pro DC keeps freezing when I access certain features and a job that should have taken me less than 2 hours has taken me over 20 so far - and I am up against a brick wall with the bugs that prevent me from completing my project.

I have never purchased an Adobe product before, but I can tell you..... this is going to be the last one ever!!!

pwillener

Legend

You are not addressing Adobe here; it is mostly a user-to-user forum, with some Adobe support staff helping out.

Did you try to contact Adobe Customer Care? And they could not help you?

D

dougw8975

Participant

I did of course try to contact Customer Care - 5 times now. The problem has been escalated for a third time and no one has got back to me yet except for a bonehead technician who rang me back at 1.30am New Zealand time and then did not say anything when I answered, but then left a message asking me to ring a US Freecall number which cannot be contacted outside the US.

Not a very pleasant experience so far and I'm on the verge of cancelling my subscription.

The people that matter at Adobe should be hanging their heads in shame, to put out such junk and then employ such useless, uncaring support staff to handle the problems their equally useless programmers have created!!

emortell

Participant

This is the most TERRIBLE software Adobe has made. It gets stuck so many times.

I could not agree more. Whoever thought this was a good idea should be looking for work. If this is the future of Acrobat it will be the last edition I every buy. I'll be uninstalling the two copies I mistakenly purchased without realizing the complete departure from previous versions.

Why not call it something else other than Acrobat because this isn't the Acrobat I've grown to love over the years. Sorry but this products is a total FAIL in my opinion!

G

guyfuller

Participant

I must agree that DC has been a bumpy ride, I can't even get the software to open on my Mac. This is not good.

J

jeanetteb54117021

Participant

It sounds like there is a failure to communicate between Open GL document and pwillener; I'm just not certain who is not understanding.

I had Acrobat X installed but it didn't have the PDF portfolio feature so I purchased a subscription to Adobe Acrobat Pro DC. I had lots of trouble installing it and, after I finally got it installed I successfully built a 22 page PDF portfolio. Now, I am unable to share it with my friends because all that happens when I post the file is that there is a Cover Sheet that is the only thing that shows. It says "For the best experience, open this PDF portfolio in Acrobat X or Adobe Reader X, or later." and then has a button that says "Get Adobe Reader Now!" Why? When I tried to Get Adobe Reader, Now! it failed saying something about the top line was too large.

I'm very disappointed in the tutorials, help pages and all of the Pro DC related help items because that are not user friendly. I just wanted a way to share the PDF project I've been working on for months. Apparently Adobe Acrobat Pro DC is NOT the means to sharing PDF files or portfolios.

M

michaelr15267612

Participant

I agree - it's awful. It's like a Toy Town version of something that was professional software. Plus it's messing with my installation of Pro, which I am NOT happy about. (I signed up to this forum specially to put these comments in. Adobe have really messed up on this 'update'. I thought only Microsoft and apple were this arrogant.

Open GL documentAuthor

Participating Frequently

I don't anything Adobe. I have a paid subscription of all the costly softwares Adobe has and I get the worst PDF reader from the ones who made PDF documents famous! I just want Adobe Reader XI back on my laptop..that is that and problem solved.

MichaelKazlow

Legend

Making design errors is not arrogance. Not listening to users complaints about what they do not like for the next version is arrogance. There were many complaints about Reader and Acrobat XI. DC was Adobe's attempt to address complaints. I don't like the new UI. I didn't like the XI interface as well, but I preferred it to that of DC. I preferred the interface in 9 and X. But if Adobe didn't try to change things we would be still at version 1.

Adobe is following a flat design trend that first became big with Microsoft's software, then adopted by Apple and now Adobe. You can have flat design and not have the software we have. Hopefully, the next version will make things better, but recent trends are make me wary. But they way to let them know how you feel and what you want is to write Adobe. Here is a link:

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

J

jeanetteb54117021

Participant

Jeanette Brantley wrote:

... sharing the artwork of my great grandaunt. I created a lot of them with MS Publisher and they turned out lovely. Unfortunately, they need to be stitched together for the enjoyment of the view. I thought Adobe Acrobat must be the answer.

Jeanette,

maybe you are going about this the wrong way - or let's say not the most optimal way? Are these "artworks" scanned images? If so, Photoshop may be the answer; it's easy to stitch image parts together, then publish the result as PDF.

I also do not know MS Publisher; so I don't know how this software comes into play.

I spent HOURS scouring Adobe tutorial and HOURS online with Operators trying to figure out how to go about this the right way. What was so frustrating is that I carefully described to each operator what my goal was... that I had 66 pages of PDFs that I wanted to stitch together but PDF Portfolio tool wasn't allowing me to share the files. Yes, it stitched every one of them together but then stuck a cover sheet on the file saying I needed to download a more recent version of Adobe Reader. I attempted to do so several times and always got an error message the the line was too long. The second Operator got the same message. He then told me I couldn't share the PDF Portfolio with others online and would have to email it instead. That didn't take off the malfunctioning "Download Adobe Reader Now" message.

Yes, the jpegs of the 'artworks" are scanned but then they are added into a Publisher document in a picture frame, a tool in MS Publisher. I also added MS Publisher text boxes for the descriptions. Then I published the Publisher file as a PDF.

As I said, I told every Adobe support person I dealt with what my goal was. Not one of them suggested that I try using the "Combine Files" tool. I tried that myself today and it stitched my PDF files together beautifully and allowed me to upload them to my Facebook group page without a problem.

It's sad that a corporation like Adobe doesn't have user friendly software, clear tutorials or support staff who can provide simple answers for new users!

I know the Adobe Systems business would grow huge if they would revamp their tutorials to really answer basic questions and train their support staff and operators to really listen to what the customer's goals are in using this product. My experience from start to finish was awful and frustrating. I will be stopping my subscription to Adobe Acrobat Pro DC before my first month is up unless I see big changes in support and tutorials before then. Why have an expensive product that is almost impossible to use, after all?

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AndyMS

Participant

My current complaint:

I have a document to complete that has some things set up as fields and some things just as typed blanks. Probably because it recognizes it as containing a fillable form, DC won't give me typewriter options on the pages that have only blanks. Consequence? I have to fill out the rest by hand?

I got around this by sending the whole thing to a PDF printer. Once I open the "printed" PDF in Reader DC, I can use the typewriter and other tools everywhere.

This looks to me like a poor design decision. If there's a way to switch modes, it wasn't apparent when I ran into this problem last night.

Has anyone seen a solution?

jillh3010179

Participant

My work computer recently had to be completely reworked and I had no choice but to install Acrobat DC. I've tried everything to make the InDesign-created PDFs look good, but the type looks HORRIBLE even when the screen view is enlarged. We send drafts of our documents company-wide, so I'm just waiting for complaints about readability. What were the creators of this version thinking? Help!!

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