Acrobat Reader DC - Found a higher version

New Here ,
Nov 18, 2016

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Unable to install DC on Mac Sierra. Error message "Found a higher version Adobe Acrobat Reader DC in the installation location. Installation will terminate."

Tried deleting Reader DC from the application folder & reinstalling as root - to no avail.

Any advice appreciated.

Thanks

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1 Correct Answer

Adobe Employee , Apr 11, 2017
Sunil_Soni Adobe Employee , Apr 11, 2017
Hello mauricet1469745 Delete it from Trash as well, then try installing. Please keep us posted how it goes.-ThanksAcrobat team

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Adobe Community Professional ,
Nov 18, 2016

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Adobe Employee ,
Apr 11, 2017

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Hello mauricet1469745

Delete it from Trash as well, then try installing.

Please keep us posted how it goes.

-Thanks

Acrobat team

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New Here ,
Jan 08, 2020

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I got same error and after did above, ploblem is fixed. thansk you.

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Community Beginner ,
Sep 23, 2020

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I had to empty the trash before the installer would run.

 

1) I suggest. running the Acrobat Reader clean up tool. 
    https://labs.adobe.com/downloads/acrobatcleaner.html

2) Then emptying the trash.

3) run the acrobat reader installer. [ whatever adobe is calling there reader these days ]

 

Here is the result of running the suggest cleaner app. This is incase you need to manually delete the acrobat reader files.

    https://pastebin.com/WgjjA7LS

Messages in colsole log are simular

    https://pastebin.com/ytK4iAmq

 

R

I'm running macOS High Sierra.  This problem occured after I upgraded from macOS Yosemite.

 

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