Add text comment disappears when clicking away from text

New Here ,
May 14, 2018 May 14, 2018

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Until recently, I have had no issues adding text comment to pdf's and seeing the text. However, now I post text as below and it is visible at all times (including side comment bar) but when I click away, the text is no longer visible. I have uninstalled the application and installed to restore all default settings and it won't work. I have included the software that I have. I am running this on a Macbook Air High Sierra OS. Please helpScreen Shot 2018-05-14 at 10.14.46 pm.pngScreen Shot 2018-05-14 at 10.14.49 pm.png

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Adobe Employee , May 18, 2018 May 18, 2018
Hi Melindac,Sorry for the delay in response.We have tried to replicate the issue at our end in the same environment. It works fine.Please try once uninstalling the application using the Adobe Reader and Acrobat Cleaner Tool on your Mac.Run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reboot the machine.Then re-install the application from here Adobe - Adobe Acrobat Reader DC Distribution Check if that resolves the issue.Let us know how it goes.Regards,Meenaksh...

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Adobe Employee ,
May 18, 2018 May 18, 2018

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Hi Melindac,

Sorry for the delay in response.

We have tried to replicate the issue at our end in the same environment. It works fine.

Please try once uninstalling the application using the Adobe Reader and Acrobat Cleaner Tool on your Mac.

Run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reboot the machine.

Then re-install the application from here Adobe - Adobe Acrobat Reader DC Distribution

Check if that resolves the issue.

Let us know how it goes.

Regards,

Meenakshi

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New Here ,
Jun 17, 2018 Jun 17, 2018

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Thanks so much. Only worked when uninstalling with the cleaner tool.

Cheers!

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New Here ,
Feb 27, 2020 Feb 27, 2020

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I used the uninstaller tool and it still does not work. 

 

I have managed to fix the text box. however if you just "add text" it still disappears and no "properties" option is available for me to select and change the opacity. 

This is incredibly infuriating for such a simple task. 

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New Here ,
Apr 09, 2020 Apr 09, 2020

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Did you ever find a solution? I am pulling my hair out!

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New Here ,
Apr 28, 2020 Apr 28, 2020

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This isn't solved for PC users at all. It should not be marked as solved.

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