Adobe Acrobat 64BitMAPIBroker has stopped working

New Here ,
Nov 02, 2020

Copy link to clipboard

Copied

Requesting Adobe assistance with error Adobe Acrobat 64BitMAPIBroker has stopped working.

 

Product: Adobe Reader DC Continuous Release 2020.012.20048

(Abobe Reader DC 64BitMapiBroker.exe file product version 20.12.20041.394260)

Additional products
Microsoft Server 2012 R2 (6.3.9600 N/A Build 9600) - Windows update 2919355 is installed
Outlook for Office 365 (16.0.12527.21230) 64-bit

 

Procedure to reproduce error
1. Open Adobe Reader DC.
2. Open a PDF file.
3. Click the email button.
4. Outlook new message appears with PDF file as attachment.
5. Send email is successful.
6. Reader DC: [File] --> [Close]
7. Reader DC: [File] --> [Exit]
8. Error message: Adobe Acrobat 64BitMAPIBroker has stopped working -- [Close the program]

 

Notes:
Executed from Windows Server 2012 R2 desktop.
Outcome is the same whether Outlook is open or closed.

 

Troubleshooting steps completed.
1. Tested Outlook MAPI API (1 of 2): successfully sent image as file attachment using Snipping Tool. No error messages.

 

2. Test Outlook MAPI API (2 of 2): successfully sent PDF file as file attachment using MS Word. No error messages.

 

3. Verified email preference in Reader DC
a. [Edit] -- [Preferences] -- [Email accounts].
b. Default email application = Microsoft Outlook.
c. [Send link in attach to email] is not selected.

 

4. [Programs and Features] -- [Change] -- [Repair...] -- issue not resolved

 

5. Uninstalled and reinstalled Adobe Reader DC (1 of 2)
a. Uninstalled Reader DC 2020.012.20048
b. Rebooted server
c. Installed Reader DC 2020.012.20048
d. Issue not resolved.

 

6. Uninstalled and reinstalled Adobe Reader DC (2 of 2)
a. Uninstalled Reader DC using Adobe Reader and Acrobat Cleaner Tool Windows version 4.0
b. Rebooted server.
c. Installed Reader DC 2020.012.20048
d. Issue not resolved.

 

7. Adobe support document: Attach to email option is not working
a. URL: https://helpx.adobe.com/in/acrobat/kb/attach-to-email-not-working.html
b. Solution 1: update Reader DC to latest version -- Reader DC is at latest version.
c. Solution 2: Change Outlook setting to deselect [Use Cached Exchange Mode] -- cached mode is disabled via GPO.
d. Solution 3: AV or security software is blocking attachments -- attachments not blocked as demonstrated with other apps.
e. Issue not resolved.

 

Log Name: Application
Source: Application Error
Date: 9/10/2020 2:39:58 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Server.Domain.com (note: actual name changed for security)
Description:
Faulting application name: 64BitMAPIBroker.exe, version: 20.12.20041.1044, time stamp: 0x5f2350b7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x29480
Faulting application start time: 0x01d687a159c44eac
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\pi_brokers\64BitMAPIBroker.exe
Faulting module path: unknown
Report Id: 0670ccef-f395-11ea-81b8-fa163e2209f5
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

...

TOPICS
Crash or freeze, General troubleshooting

Views

206

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Dec 10, 2020

Copy link to clipboard

Copied

I've had this problem for months and have been waiting for a fix.  When will Adobe fix this issue with an update?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more