Skip to main content
A
abruzz
Participant
August 25, 2015
Answered

adobe acrobat reade dc won't open in windows 10

  • August 25, 2015
  • 4 replies
  • 24469 views

when I click on icon, the program does not open. I am unable to open an pdf files on my new windows 10 computer. please advice

      This topic has been closed for replies.
      Correct answer AadeshSingh

      Hi abruzz,

      Please uninstall Acrobat Reader DC using this cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your computer & reinstall it using this link Adobe - Adobe Acrobat Reader DC Distribution.

      Now try to open the pdf files, let me know if the issue persist.

      Regards,

      Aadesh

      4 replies

      A
      Alex Drudi
      Participant
      December 2, 2020

      The "correct answer" only works once. So the status shouldn't be "closed".

      I killed all running Adobe tasks, then the pdf opened correctly with Acrobat Reader DC. Obviously this is no solution to the problem.

      V
      Vicious84
      Participant
      February 2, 2021

      I had the same problem and I was going crazy. The solution is to add "C: \ Program Files (x86) \ Adobe \ Acrobat Reader DC \ Reader \ AcroRd32.exe" to the list of applications allowed by the windows firewall.

      M
      Mike Bell Scotland
      Participant
      March 19, 2020

      I have the same problem. When I went to download the Cleaner Tool I saw this: 1. THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.   I have Creative Suite and do not want to affect Lightroom or Photoshop. Please advise.

        S
        Steve5449
        Participant
        February 28, 2020

        Hi 

        Tried this and after it worked. I could open pdf files on my machine. But when I clicked out of Acrobat reader and then tried to open a pdf file, I got a screen open for a fraction of a second, but it closed and then nothing. 

        Things were working fine with Acrobat reader until today. Now nothing will open. As mentioned I did what is suggested above and it worked but only once. Thanks for your help.

          AadeshSingh
          AadeshSinghCorrect answer
          Participating Frequently
          August 25, 2015

          Hi abruzz,

          Please uninstall Acrobat Reader DC using this cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your computer & reinstall it using this link Adobe - Adobe Acrobat Reader DC Distribution.

          Now try to open the pdf files, let me know if the issue persist.

          Regards,

          Aadesh

          A
          abruzzAuthor
          Participant
          August 25, 2015

          Thank you, that worked great

          Regards,

          Bob Abruzzese

          AadeshSingh
          AadeshSingh
          Participating Frequently
          August 26, 2015

          Hey abruzz,

          You're welcome.

          I am glad that it worked.

          Regards,

          Aadesh

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices