adobe acrobat reade dc won't open in windows 10

[abruzz]

when I click on icon, the program does not open. I am unable to open an pdf files on my new windows 10 computer. please advice

[AadeshSingh · Accepted solution]

Hi abruzz,

Please uninstall Acrobat Reader DC using this cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your computer & reinstall it using this link Adobe - Adobe Acrobat Reader DC Distribution.

Now try to open the pdf files, let me know if the issue persist.

Regards,

Aadesh

[abruzz]

Thank you, that worked great

Regards,

Bob Abruzzese

[AadeshSingh]

Hey abruzz,

You're welcome.

I am glad that it worked.

Regards,

Aadesh

[Steve5449]

Hi 

Tried this and after it worked. I could open pdf files on my machine. But when I clicked out of Acrobat reader and then tried to open a pdf file, I got a screen open for a fraction of a second, but it closed and then nothing. 

Things were working fine with Acrobat reader until today. Now nothing will open. As mentioned I did what is suggested above and it worked but only once. Thanks for your help.

[Mike Bell Scotland]

I have the same problem. When I went to download the Cleaner Tool I saw this: 1. THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.   I have Creative Suite and do not want to affect Lightroom or Photoshop. Please advise.

[Alex Drudi]

The "correct answer" only works once. So the status shouldn't be "closed".

I killed all running Adobe tasks, then the pdf opened correctly with Acrobat Reader DC. Obviously this is no solution to the problem.

[Vicious84]

I had the same problem and I was going crazy. The solution is to add "C: \ Program Files (x86) \ Adobe \ Acrobat Reader DC \ Reader \ AcroRd32.exe" to the list of applications allowed by the windows firewall.