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when I click on icon, the program does not open. I am unable to open an pdf files on my new windows 10 computer. please advice
Hi abruzz,
Please uninstall Acrobat Reader DC using this cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your computer & reinstall it using this link Adobe - Adobe Acrobat Reader DC Distribution.
Now try to open the pdf files, let me know if the issue persist.
Regards,
Aadesh
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Hi abruzz,
Please uninstall Acrobat Reader DC using this cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your computer & reinstall it using this link Adobe - Adobe Acrobat Reader DC Distribution.
Now try to open the pdf files, let me know if the issue persist.
Regards,
Aadesh
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Thank you, that worked great
Regards,
Bob Abruzzese
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Hi
Tried this and after it worked. I could open pdf files on my machine. But when I clicked out of Acrobat reader and then tried to open a pdf file, I got a screen open for a fraction of a second, but it closed and then nothing.
Things were working fine with Acrobat reader until today. Now nothing will open. As mentioned I did what is suggested above and it worked but only once. Thanks for your help.
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I have the same problem. When I went to download the Cleaner Tool I saw this: 1. THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER. I have Creative Suite and do not want to affect Lightroom or Photoshop. Please advise.
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The "correct answer" only works once. So the status shouldn't be "closed".
I killed all running Adobe tasks, then the pdf opened correctly with Acrobat Reader DC. Obviously this is no solution to the problem.
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I had the same problem and I was going crazy. The solution is to add "C: \ Program Files (x86) \ Adobe \ Acrobat Reader DC \ Reader \ AcroRd32.exe" to the list of applications allowed by the windows firewall.