Skip to main content
D
deathadder_281190
Participating Frequently
February 12, 2019
Question

Adobe Acrobat Reader 2017 issue

  • February 12, 2019
  • 1 reply
  • 1954 views

Hello!

When I run Adobe Acrobat Reader, a window/frame/box appears in the center of the screen. Closes by pressing the ESC button.

Performed actions for diagnostics that did not help:

1) Reinstall the program
2) Delete/create user profile via rundll32. exe SYSDM. cpl, Edituserprofiles

3) Help -> Repair Installation

I hope for your help. Thanks in advance!

Diagnostic data:

1) Windows 10 x64 Enterprise 2016 LTSB, Intel Core i5-3570 CPU @ 3.40 GHz, 4GB RAM

2) Adobe Acrobat Reader 2017, Version 2017.011.30078

    This topic has been closed for replies.

    1 reply

    AnandSri
    AnandSri
    Legend
    February 12, 2019

    Hi there!

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and download and install the latest patch of Adobe Reader 2017 Classic track 17.011.30120 from help menu>check for updates and reboot the machine and check. You may download the updates manually from 17.011.30120 Planned update, February 12, 2019 — Release Notes for Acrobat DC Products

    The current version installed on the machine is an old version 17.011.30078 released on February 13, 2018.

    let us know if you experience any issue after installing the latest update.

    Thanks,

    Anand Sri.

    [Edited Response]

    D
    deathadder_281190Author
    Participating Frequently
    February 12, 2019

    Thanks for the quick reply, Anand Sri!

    Unfortunately, the update did not solve the problem.

    Any other options?

    AnandSri
    AnandSri
    Legend
    February 12, 2019

    Hi there!

    I am sorry for the trouble you had, reboot the machine once and use Acrobat cleaner tool to remove installed Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine again and install Adobe Reader from Acrobat 2017 Release (Classic Track base release) — Release Notes for Acrobat DC Products and check.

    I have also shared some steps by direct message, please try and share the observation.

    Thanks,

    Anand Sri.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices