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clarey60410172
Participant
September 24, 2019
Question

Adobe Acrobat Reader 2017 unable to open zip file within PDF

  • September 24, 2019
  • 1 reply
  • 1201 views

Hi all,

 

I'm using adobe acrobat reader dc 2017 version, when i open pdf and click on the attachment zip file, it will prompt up below error message, anyway to unblock this? in preferences, the third party setting already enabled.

 

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 24, 2019

    Hi Clarey,

     

    Thanks for reaching out. As described above,  you are unable to open a zip file in a PDF, correct?

     

    Acrobat and Acrobat Reader maintain a white list of file types that can be opened or saved, and a black list of file types that cannot. You are allowed to attach file types that are not on either list. However, when you open or save a file of an “unrecognized” type, you see a dialog box asking whether you trust the file type.

     

    Administrators can modify the black or white list through the registry. Users can manually add a new file type to a black or white list by attaching the file and then trying to open it.

     

    For detailed information about how to open such files, please use the steps provided in the help article  - https://helpx.adobe.com/in/acrobat/using/attachments-security-risks-reader-acrobat.html#targetText=You%20can't%20attach%20such,of%20file%20types%20that%20cannot.

     

    Let us know if that works for you

     

    Regards

    Amal

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