Skip to main content
P
Pu_Ja_2019
Participating Frequently
August 19, 2019
Question

Adobe Acrobat reader DC does not open PDFs

  • August 19, 2019
  • 2 replies
  • 1578 views

Hi Team,

Adobe acrobat DC could not open PDF documents on my computer. When looked at task manager, multiple instances of acrobat reader keeps on running.

When those processes/instances are ended, documents get opened. This is happening on frequent basis.

The application has been uninstalled using AdobeAcroCleaner_DC2015.exe and reinstalled again (app version AcroRdrDC1901220034), still facing same issue.

Please assist.

    This topic has been closed for replies.

    2 replies

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 19, 2019

    Hi Pu_Ja,

    Apologies for the trouble caused,

    ++ Adding on to try67

    Please try to update the application to the latest version 19.12.20036. Go to Help > Check for Updates. To know more about the latest version available you may please refer to the link - DC Release Notes — Release Notes for Acrobat DC Products​

    Let us know if that works for you

    Regards,

    Amal

    P
    Pu_Ja_2019Author
    Participating Frequently
    August 20, 2019

    Hi,

    The issue is inconsistent. The latest update AcroRdrDCUpd1901220036.msp has been installed on machine. Need to verify if issue reoccurs.

    what could be the reason to get error "The operation failed. An object could not be found" while opening PDF attachment from an outlook email?

    The file can be opened in acrobat reader when saved on desktop but not directly through email.

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    August 20, 2019

    Looks like a Outlook problem.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    August 19, 2019

    What's your operating system?

    So after you close all instances of the application and then double-click a PDF file, what happens?

    And what happens if you open the application on its own and then open a file from within in (using File - Open, for example)?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices