Skip to main content
P
PaulVRuggeri1
Participant
December 11, 2018
Answered

Adobe Acrobat Reader DC Newer version already installed, Error 1722

  • December 11, 2018
  • 2 replies
  • 24704 views

Hi, All,

 

Trying to install Adobe Acrobat Reader DC (Version 2019.012.20036) on a Windows 8 HP Laptop. I disabled my Anti-Virus software (Avast). It goes thru the installation process and at the end it gives me an error message, "Adobe Acrobat Reader DC: Newer version already installed." Then when I click the finish button, the installer takes me to an Adobe web page with the message, "Adobe Acrobat Reader DC did not install successfully."

 

I tried to remove Reader through Control Panels/Programs and Featuresbut it is NOT in the list of installed programs. At this
point I am completely without Adobe Reader.

 

I'm stumped!

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Carinay,

    We're sorry for the trouble, please refer and try the suggestion from the following help article Error 1722 with Windows installer package of Acrobat DC

    Also, update for C runtime in Windows, refer to the following URL for obtaining the Windows update https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows

    Reboot the machine and try installing Adobe Reader and check.

    let us know how it goes.

    Thanks,

    Anand Sri.

    2 replies

    G
    Graham WT
    Participant
    November 9, 2019

    I am growing to truly hate adobe reader.  I have spent hours trying to install it.  I originally had some form of adobe reader on my computer but it didn't let me copy and/or take a snap-shot. I therefore uninstalled it and then went to adobe to install again (looking for a version that was different).  When I tried I was told that a newer version was already on my machine. I followed the answer above and used the cleaner tool and then re-started but I am still told that I already have a newer version on my machine. I have looked in my program files and can see no adobe folder.  This is driving me mad.

    N
    nrhtoday
    Participant
    November 9, 2019

    I have exactly the same problem.

    I have used Revo uninstaller and the Adobe cleaner tool to remove any remnants of Acrobat Reader (or any Adobe products) and I still get the sae error message as you. I have Windows 8.1.

     

    carinay67323534
    carinay67323534
    Participant
    December 11, 2018

    This is the first time i install adobe after i reinstall my windows, but it show error Newer version already installed. I have try clean tool, restart, unplug, but it still the same. And i contact the live chat, they not able to help me too.

    May i know how to solve this problem ?

    carinay67323534
    carinay67323534
    Participant
    December 12, 2018

    R
    RealtyGoddess
    Participant
    January 3, 2020

    Hello Carinay,

    We're sorry for the trouble, please refer and try the suggestion from the following help article Error 1722 with Windows installer package of Acrobat DC

    Also, update for C runtime in Windows, refer to the following URL for obtaining the Windows update https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows

    Reboot the machine and try installing Adobe Reader and check.

    let us know how it goes.

    Thanks,

    Anand Sri.


    The file for Windows 7 says unavailable or moved. Please help. I have been working on this issue for over 8 hours now.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices