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Adobe Acrobat Reader Error Security lock: Does not allow connection with ...

New Here ,
Feb 19, 2019

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Hello everyone,

From today when trying to open a PDF file located in a network folder, acrobat reader gives me the following error: Error Security lock: Does not allow connection with ... (my route).

I have looked at the security privileges and I have full control over the documents in this folder. If I try to open the documents from another PC it works without any error. I have reviewed the security options of the program and it seems that everything is fine. I've also relisted the software and it's still the same. Any idea what it could be?

Thank you.

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General troubleshooting, View PDF

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Adobe Acrobat Reader Error Security lock: Does not allow connection with ...

New Here ,
Feb 19, 2019

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Hello everyone,

From today when trying to open a PDF file located in a network folder, acrobat reader gives me the following error: Error Security lock: Does not allow connection with ... (my route).

I have looked at the security privileges and I have full control over the documents in this folder. If I try to open the documents from another PC it works without any error. I have reviewed the security options of the program and it seems that everything is fine. I've also relisted the software and it's still the same. Any idea what it could be?

Thank you.

Topics

General troubleshooting, View PDF

Views

22.3K

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Feb 19, 2019 2
Adobe Employee ,
Feb 19, 2019

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Hi ernestb42049457,

Sorry for the inconvenience caused to you.

Please let me know the following to better debug the issue at your end.

  1. If you place any other type of file like text or word file in the network location where problem is faced , are you able to open it properly?
  2. Is this network location different than the network location from where the PDF file is opened properly?
  3. If yes in point 2 then what is the difference?
  4. Your OS details and the network location and server details.

Thanks,

Shakti K

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Feb 19, 2019 0
New Here ,
Feb 20, 2019

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Hello and thanks for answering,

1. I only have problems opening PDF documents, if I open other files I do not have any errors.

2. The location of the files is exactly the same as where the PDF documents are. If I try to access the same route with a different PC it works without problems.

3. I have reinstalled Adobe Acrobat Reader and the problem has not been solved.

4. I have made a downgrade to the 2015 version and the problem has been solved, but I would like to continue using the latest version of the software ...

5. OS details: Windows 7 Enterprise Service Pack 1 64bit

Thank you.

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Feb 20, 2019 2
New Here ,
Mar 04, 2019

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Hello,

I have the same issue. Maybe my description can help to solve this. I use adobe acrobat reader for years now and suddenly with no other changes, except that the reader has made an update, it will not open pdf-files from the network (PDF file is saved on another PC in the network).

It says "Adobe Acrobat does not allow connection with: smb://....". When I click enter to close the message box, it doesn’t close immediately, I have to click the OK-button like 6 times then a new message box appears which says that a problem occurred while opening the document "you have no permission".

Using Windows 7 64bit.

Greetings

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Mar 04, 2019 0
New Here ,
Apr 09, 2019

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I recently had this problem for a client who uses redirected folders. Their network domain name was set to 'Always Block' in Adobe Reader's Trust Center. To fix;

Edit > Prefernces

Select 'Trust Manager' on the left

Click on 'Change Settings...' with 'Internet Access from PDF Files outside the web browser'

Select the companies network domain from the list, press 'Delete' above the list and re-add with 'Allow'

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Apr 09, 2019 3
joolscpa LATEST
New Here ,
Dec 05, 2019

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Worked like magic - thank you.  

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Dec 05, 2019 0