bblair@quickrx.net

Participant

Question

Adobe acrobat reader installation stuck at 90% then fails

Forum|Forum|5 years ago
May 19, 2020
1 reply
8532 views

I had adobe tech support on my computer to troubleshoot but they were unable to get the acrobat reader to install successfully. I am running MS Windows Pro 64bit OS. The installation process will get to 90% and sit for 20-30 minutes then fail. It was working fine last week. Has anyone else had this problem and can you suggest how to fix this? Thanks

Crash or freeze

This topic has been closed for replies.

Adobe Employee

Hi,

Could you please share the following information:

Version of Reader you trying to install.
Exact error (or screenshot) you are getting while installing reader.
From where this installer was downloaded.

Thanks

bblair@quickrx.netAuthor

Participant

Version: Reader DC 2020.009.20063. No error other than it could not complete installation. I believe it just timed out.

I installed the version from https://get.adobe.com/reader/otherversions/

Community Manager

Community Manager

Hi there

We are sorry for the trouble and the delay in response.

++ Adding to the discussion

Please try to create a new test user profile with full admin rights and try installing the application there and check.

Let us know How it goes

Regards

Amal