Adobe acrobat reader problems

New Here ,
Jan 19, 2021

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Hello. My name is Ahmed. I have PDF books one of them has a problem since a few days ago, I can not write notes, in addition when I put a color on words and click right-click on the word the file closes suddenly.

I have another book which was work normally but now I can not write anything on the pages when I use sign tool. Before that I could do that.

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Amal. LATEST
Adobe Employee ,
Jan 19, 2021

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Hi Ahmed,

 

Hope you are doing well and sorry for the trouble. As described the application closes when you right click on the highlight word also you are unable to write notes.

 

- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

- Would you mind sharing the workflow/steps you are doing to highlight the Word and to enter notes? Are you using the comment tool or Fill and sign tool?

 

- What is the version of the Adobe Acrobat Reader DC you are using ? To check the version go to Help > About Adobe Acrobat and make sure you have the latest version 20.13.20074 installed. Go to Help > Check for Updates and reboot the computer once.

 

If it still doesn't work, please try to repair the installation (Win Only) from the help menu. Go to Help > Repair Installation and reboot the computer again.

 

If it still doesn't work, please try to turn off the protected mode for testing (Win Only). Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at start up' , Turn off the protected mode and uncheck Enhanced Security > Click OK and reboot the machine.

Note: Please turn on the security after testing to avoid any security risks.

 

Regards

Amal

 

 

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