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N
NᴏMᴏʀᴇAᴅᴏʙᴇ
Participant
June 11, 2021
Question

Adobe Acrobat uses wrong Font in all PDF-Files

  • June 11, 2021
  • 2 replies
  • 4678 views

Hello,

 

my issus is that we have Adobe installed on various computers and it works fine on most of them, execpt the one where it needs to work. Opening a PDF on this computer  provides a document full of changed fonts, those fonts are also used when the document is printed.

Opening the same documents on another computer Adobe Acrobat displays the document correctly and also prints the document as it should. Is there a setting for a default font?

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
June 11, 2021

Suggest you look at File > Properties > Fonts. Compare the info shown for this specific font on a "good" and "bad" computer. It might highlight some difference - screenshots of both may also be interesting.

 

Also, if the document is not sensitive, screenshots showing a fragment of the same text "good" and "bad". There are a number of different font issues, and it's easy for us to assume the wrong one.

T
Test Screen Name
Legend
June 11, 2021

I suspect the font is installed on the computer where it works. Acrobat/Reader are designed to use your own fonts. If the font is not embnedded in the PDF, and isn't on the computer, it will make a substitute of the right spacing (but of course, wrong appearance).

 

The solution is to make sure everyone is embedding fonts, every time.

N
NᴏMᴏʀᴇAᴅᴏʙᴇAuthor
Participant
June 11, 2021

I suspected the same, but it's not related to the embedded fonts as it seems, since I tested on a few freshly installed computers, where there never has been a font installed or something similar, and they also can display the font correctly and print it without any issue. I already swapped the computer on the machine with one those backups (which is not long term solution)  but it still raises question why this Acrobat won't display the documents correctly, alternative software can also display the documents without any issue. 

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