The Terminal Server hat 50 connected Users.
When opening a not password protected file, it goes fast. When the document is password protected, 30 seconds.
What it tried until now:
- Remove all plugin files from C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins
- deactivate protected mode
- tried to work with ProtectedModeWhitelistConfig.txt file + registry HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown bUseWhitelistConfigFile=0 key
"
FILES_ALLOW_ANY = c:\*
EVENTS_ALLOW_ANY = MS*
REG_ALLOW_ANY = HKEY_CLASSES_ROOT\*
REG_ALLOW_ANY = HKEY_CURRENT_USER\*
REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\*
REG_ALLOW_ANY = HKEY_USERS\*
REG_ALLOW_ANY = HKEY_CURRENT_CONFIG\*
"
when activating logging, seems to work:
[02:21/11:24:47] Adobe Reader Protected Mode Logging Initiated
[02:21/11:24:47] Found custom policy file: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\ProtectedModeWhitelistConfig.txt
[02:21/11:24:47] Adding custom policy: FILES_ALLOW_ANY = c:\*
[02:21/11:24:47] Adding custom policy: EVENTS_ALLOW_ANY = MS*
[02:21/11:24:47] Adding custom policy: REG_ALLOW_ANY = HKEY_CLASSES_ROOT\*
[02:21/11:24:47] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_USER\*
[02:21/11:24:47] Adding custom policy: REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\*
[02:21/11:24:47] Adding custom policy: REG_ALLOW_ANY = HKEY_USERS\*
[02:21/11:24:47] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_CONFIG\*
[02:21/11:24:48] Unexpected CreateKey for: \REGISTRY\MACHINE\Software\Adobe
[02:21/11:24:48] Real path: \REGISTRY\MACHINE\SOFTWARE\Wow6432Node\Adobe
[02:21/11:25:00] Invalid path: \Device\HarddiskVolume1\Users\admin_sainte\AppData\Local\Adobe\Acrobat\DC\
[02:21/11:25:00] Invalid path: \Device\HarddiskVolume1\Users\admin_sainte\AppData\Local\Adobe\Acrobat\DC\
[02:21/11:25:00] Invalid path: \Device\HarddiskVolume1\Users\admin_sainte\AppData\Local\Adobe\Acrobat\DC\
[02:21/11:25:20] Exit Code:1
but still slow.
I don't have a clue what i still can try?
Anyone had the same problem?
Any kind of help appreciated.
2
Replies
I did a start trace of the acrobat Reader Process.
We can see that it goes over all profiles, which is taking time when 70 Users are working on the same Server.
Is there anyway to to deactivate this behaviour?
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