adobe reader DC crash when bing dict is running,

[huangt53951199]

Adobe reader dc crash with error as below

Faulting application name: AcroRd32.exe, version: 18.9.20044.55097, time stamp: 0x59fe1dd2

Faulting module name: AcroRd32.dll, version: 18.9.20044.55097, time stamp: 0x59fe1daa

Exception code: 0xc000041d

Fault offset: 0x0002828f

Faulting process id: 0x5b34

Faulting application start time: 0x01d3653725193caa

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll

Report Id: dba7b1ee-9083-4955-bc7c-92b5e6bb1709

Faulting package full name:

Faulting package-relative application ID:

incompatible program: Bing Dict.

when stop Bing Dict's screen translation,then Adobe reader DC resume,

Windows :Windows 10 Enterprise 1703

Bing Dict version 3.5.3

[Adorobat]

Hi Huangt,

As per above-mentioned description, Acrobat Reader is crashing when bing dictionary is running, is that correct?

Please try following troubleshooting steps:

1- Reboot the machine if you haven't already and try again.

2- If that doesn't work, repair Reader by clicking "Repair Installation" under Help menu. Once repair is complete, reboot the machine and check again.

Let us know how it goes.

Shivam

[huangt53951199]

Dear,

I had do what you say,

Update/Repair/Reboot/Re-install. But no improvement.

This is only happened on Windows10 ,basic on Bingdict get-word online enabled.

Not only me ,but also my friends.

Thanks

Tony

[Adorobat]

Thanks. Could you try disabling protected mode by clicking Edit > Preferences > Security (Enhanced) > uncheck the box next to Enable Protected mode at startup.

Click OK > relaunch Reader and try again.

Please note: Disabling Protected Mode is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

[huangt53951199]

Problem remain.

[Adorobat]

Try uninstalling Reader using Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine.

Install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

Reboot the machine and try again.

Keep us posted with the results.

Shivam

[huangt53951199]

Thanks for reply.

Still have problems.

[Adorobat]

Hi Huangt,

Could you try installing patch 18.009.20050 for Reader using the following link and see if that resolves the issue?

Reboot the machine once patch is installed and try again.

18.009.20050 Optional update, November 29, 2017 — Acrobat and Adobe Reader Release Notes