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Adobe reader DC language pack fro version 2020.006.20034

New Here ,
Feb 13, 2020

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I try to install Asia language pack for Adobe reader DC, the pack vision is FontPack1500720033_XtdAlf _lang_DC , but shom me ths pack is not compatible. 

now the Adobe reader DC version is 2020.006.20034, my laptop OS si windows 10 1909.

so has anyone know how to download the new Aisa language pack for Adobe reader DC version 2020?

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Adobe reader DC language pack fro version 2020.006.20034

New Here ,
Feb 13, 2020

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I try to install Asia language pack for Adobe reader DC, the pack vision is FontPack1500720033_XtdAlf _lang_DC , but shom me ths pack is not compatible. 

now the Adobe reader DC version is 2020.006.20034, my laptop OS si windows 10 1909.

so has anyone know how to download the new Aisa language pack for Adobe reader DC version 2020?

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Feb 13, 2020 0
Adobe Employee ,
Feb 14, 2020

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Hey there,

 

Thanks for reporting this to us.

Would you mind sharing the link you used to install the Asian Font pack? Let us know if you have been through this link https://supportdownloads.adobe.com/detail.jsp?ftpID=5877 and received the pack not compatible error.

 

Thanks,

Akanchha 

 

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Feb 14, 2020 0
New Here ,
Feb 14, 2020

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This version of Asia Font Pack (FontPack1500720033_XtdAlf_Lang_DC.msi) seems not be compatible with Reader 2020.006.20034

 

Error message from installer:

The version of adobe acrobat reader installed on your system is not compatible with this installer. Adobe Acrobat Reader DC 15.007.20033 or later is required.

 

The last Adobe Reader version before 2020 worked with that.

 

But there is now other language pack available for download.

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Feb 14, 2020 0
Adobe Employee ,
Feb 15, 2020

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Please try using the latest font pack from: https://supportdownloads.adobe.com/detail.jsp?ftpID=6839 and let us know if it works.

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Feb 15, 2020 0
New Here ,
Feb 18, 2020

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I'm trying to install this with Adobe Acrobat Reader DC 20.006.200.34, but I'm getting this error: "Adobe Acrobat Reader Dc 15.007.20033 or latest must be installed before proceeding with this installation".

I have tried both of these versions:

https://supportdownloads.adobe.com/thankyou.jsp?ftpID=5877&fileID=5913

https://supportdownloads.adobe.com/thankyou.jsp?ftpID=6484&fileID=6484

 

But get the same error.

 

Thanks

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Feb 18, 2020 0
Adobe Employee ,
Feb 18, 2020

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Hi Steve-work,

 

Please try to install the font pack from this link https://supportdownloads.adobe.com/detail.jsp?ftpID=6839

Let us know how it goes.

 

Feel free to post if any issue occurs or you need any help.

 

Regards,

Meenakshi

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Feb 18, 2020 0
New Here ,
Feb 19, 2020

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I am getting a similar error with this version:

 

Capture1.PNG

 

Capture2.PNG

 

Thanks

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Feb 19, 2020 0
New Here ,
Feb 26, 2020

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Is there a different version or are there any workarounds I could try to get this isntalled?

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Feb 26, 2020 0
New Here ,
Feb 27, 2020

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this one worked for me:

 

https://supportdownloads.adobe.com/detail.jsp?ftpID=6839

 

reader_dc.JPG

 

Thanks/X

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Feb 27, 2020 1
Adobe Employee ,
Mar 02, 2020

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Hi Steve-work,

 

Sorry for the trouble.

 

As you still get error, please share the MSI logs for further investigation.

You can use the steps provided in the following link: https://support.microsoft.com/en-in/help/223300/how-to-enable-windows-installer-logging

 

Let us know if you need any help.

 

Regards,

Meenakshi

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Mar 02, 2020 0
New Here ,
Feb 25, 2020

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Where can I download a compatible version from the Font Pack to Reader DC version 2020.006.20034 (Continuous)?

The suggested FontPack1902120058_XtdAlf_Lang_DC.msi or FontPack1900820071_XtdAlf_Lang_DC.msi is not compatible with the newest Reader DC!

Thanks.

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Feb 25, 2020 0
Adobe Community Professional ,
Feb 27, 2020

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What operating system are you using?

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Feb 27, 2020 0
New Here ,
Feb 27, 2020

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Windows 10 Enterprise x64

version 1809 (build: 17763.1039)

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Feb 27, 2020 0
Adobe Community Professional ,
Feb 28, 2020

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Update Windows to version 1909 and recheck that the file that you downloaded before is not corrupt.

 

 

 

Download again from the link that Meenakshin posted and compare the file sizes between the two files. It should be 5.28 MB

 

As far as the Windows 10 update I believe this that it is still free.

 

There is a few .Net redistributables that addresses some fixes in that update.

 

For the Adobe Acrobat part, I've read in the forums that that .msi is integrated in Adobe Reader and older versions of Acrobat. 

 

If you had a prior version of Acrobat installed, use the Adobe Cleanup & Repair Tool to remove old traces of the software. Then reinstall Acrobat and apply its latest update.

 

If you've already used the Adobe Acrobat/Reader Repair tool, and you don't wish to uninstall and reinstall, try Help---> Repair Installation and try installing the fontpack again.

 

If that doesn't work, or you've also tried this method with no avail, use the Windows Program Compatibility Troubleshooter to install the .msi file.

 

Select and older version of Windows (like Windows 8 or 7, for example) to host the installation file and Let the wizard detect  what additional components need to be installed. 

 

See if any of these troubleshooting approaches help in any way. 

 

 

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Feb 28, 2020 0
New Here ,
Feb 28, 2020

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In an Enterprise environment, your advices are not acceptable.

The solution is simple: Adobe have to make a new Font Pack installer, what is compatible with their newest Acrobat Reader DC.

This is not an unique problem, you can find lots of same post on the Internet.

Anyway, thanks.

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Feb 28, 2020 0
Adobe Community Professional ,
Feb 28, 2020

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What are you talking about? 

 

I've worked before in Enterprise environments. Seems like your staff is not very proactive with the things that need to be done at times to avoid downtime.

 

Which part of my guidance is not acceptable?

 

File transfers are not always pristine after a download, specially in Enterprise environments behind proxies, and VPNs and other network related lags.

 

And in which IT environment not updating the operating system to its latest version is not acceptable? With all the security issues going on and what not.... but ok!

 

When you're the IT Manager you call the shots, develop the necessary SOPs to resolve an issue  and document everything, make it a standard until the real issue is figured out. 

 

Also, you did not mentioned if you've updated, Adobe Acrobat Reader DC to version 2020.006.20034 -All languages, Which is downloaded from a different link and the file size is 132.9MB.

 

 

 

 

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Feb 28, 2020 0
New Here ,
Feb 28, 2020

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I need solution, not useless answers.

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Feb 28, 2020 0
Adobe Community Professional ,
Feb 28, 2020

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Useless answers... noted.

 

Thank you.

 

I'll do better next time.

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Feb 28, 2020 1
Adobe Employee ,
Feb 27, 2020

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Hi Jorgicsek,

 

Try installing the font pack for Reader from this link: https://supportdownloads.adobe.com/detail.jsp?ftpID=6839 

Let us know how it goes.

 

Regards,

Meenakshi

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Feb 27, 2020 0
New Here ,
Feb 27, 2020

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I wrote earlier that the FontPack1902120058_XtdAlf_Lang_DC.msi is not good.

error.PNG

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Feb 27, 2020 0
Adobe Employee ,
Mar 02, 2020

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Hi Jorgicsek,

 

Sorry for the trouble.

 

As you still get error, please share the MSI logs for further investigation.

You can use the steps provided in the following link: https://support.microsoft.com/en-in/help/223300/how-to-enable-windows-installer-logging

 

Let us know if you need any help.

 

Regards,

Meenakshi

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Mar 02, 2020 0
New Here ,
Mar 02, 2020

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Mar 02, 2020 0
Adobe Employee ,
Mar 03, 2020

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Thank you for providing the log files. It looks like there is an issue while uninstalling the older version of Font pack installed on your machine. Can you please try the following:

 

1) Before installing the latest Font pack, go to Control Panel -> Add remove programs and uninstall the Older version of Font pack installed on your machine.

2) After uninstalling older version of Font pack, install the latest font pack from: https://supportdownloads.adobe.com/detail.jsp?ftpID=6839 

 

In case you encounter any issue during step 1 above, please share the following files:

a) Font pack uninstallation msi log

b) C:\WINDOWS\Installer\64840642.msi file

 

Thank you for your patience.

Amish

 

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Mar 03, 2020 0
New Here ,
Mar 03, 2020

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Sorry, but the Font Pack wasn't installed - neither version.

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Mar 03, 2020 0
Adobe Community Professional ,
Mar 05, 2020

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Hi,

 

++In reply to everyone who is getting the "Reader not compatible error" in this thread, if you're using MS Windows 7, 8 or 10 see slide below:

 

 

A-INSTALL-UNBLOCK.png

 

The .msi file needs to be unblocked to resolve this issue. 

 

This is not a problem from Adobe Acrobat Reader or other related products. This happens with other programs as well.

 

According to Microsoft guidance, Files or emails that are downloaded to your computer (specially installation or setup files) are automatically protected with the file blocking as  an added security layer. 

 

I hope this helps and I apologize to jorgicsek in my initial reply which had a lot of redundant verbage. 

 

If this suggestion doesn't work, try one or more additional suggestions below:

 

  1. C:\Windows\WinSxS   <<<<----   a lot of old update files are stored here; cleaning  a few files may help
  2. C:\Users\--\AppData\Local\Temp <<<--- temporary files used by Adobe Acrobat/Reader; see what can be also be deleted if you had an older installation of the same software 
  3. C:\Program Files (x86)\Adobe\Acrobat Reader DC <<<--- the .msi fontpack is supposed to install here by default and here  C:\Program Files (x86)\Adobe\Acrobat Reader DC\Resource\CMap
  4. C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader  <<<---- find "Eula.exe" and accept the End User License Agreement (in some error log files that users have submitted in these forums it appears to resolve other errors 

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Mar 05, 2020 0
New Here ,
Mar 06, 2020

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Unfortunately, neither of these solution is usefull, the error message is the same. I think Adobe have to make a new installer for the newest Reader DC version. Anyway, thanks.

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Mar 06, 2020 0
Adobe Community Professional ,
Mar 06, 2020

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You're welcome.

 

I tried the link suggested above, downloaded it and installed it. But I had to unblock the downloaded .msi file before installing.

 

If I didn't unblock the file  it was throwing the same error as you have and didn't allow me to continue to install the .msi package.

 

That is a little strange. I used to have Windows 10 Home Edition which I recently updated to 1909 because without this update other Adobe products, like AdobeXD for example, would not install at all.

 

Also, in my computers that used to have MS Windows 7, on which I forced an upgrade without a clean install of Windows 10, similar errors happen when I try to install programs on Windows 10.

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Mar 06, 2020 0
New Here ,
Mar 06, 2020

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Interesting. I tried every suggestions, but not working.

Otherwise, we'd like to install the Font Pack silently with SCCM.

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Mar 06, 2020 0