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Adobe reader DC - No Internet Connection Error

New Here ,
Feb 18, 2019

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Adobe reader DC says i am not connected to the internet. and i cannot access my adobe document cloud. however i am connected to the internet and i can view my online documents on my adobe cloud website account.

i can access my files on a different computer but i can not on my personal laptop using the Reader DC app just recently.

i thought it might be something with my firewall but i completely disabled it and it still wouldnt work

in the reader dc app. I click the tab to access my document cloud. and it says "that i am not connected to the internet. to access cloud files, please connect to the internet and try again."

I am signed into my account in the app. and I obviously have internet access.

I have signed out and signed back in on the app. I am able to do this i just can not access my document cloud folder.

however i can access my recent cloud saved files in the "Recent Files tab," edit them, and then resave them to my cloud. So i am am obviously connected to the cloud it still just says i have no internet connection and i cant access my cloud file folder.

HELP!!

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Adobe reader DC - No Internet Connection Error

New Here ,
Feb 18, 2019

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Adobe reader DC says i am not connected to the internet. and i cannot access my adobe document cloud. however i am connected to the internet and i can view my online documents on my adobe cloud website account.

i can access my files on a different computer but i can not on my personal laptop using the Reader DC app just recently.

i thought it might be something with my firewall but i completely disabled it and it still wouldnt work

in the reader dc app. I click the tab to access my document cloud. and it says "that i am not connected to the internet. to access cloud files, please connect to the internet and try again."

I am signed into my account in the app. and I obviously have internet access.

I have signed out and signed back in on the app. I am able to do this i just can not access my document cloud folder.

however i can access my recent cloud saved files in the "Recent Files tab," edit them, and then resave them to my cloud. So i am am obviously connected to the cloud it still just says i have no internet connection and i cant access my cloud file folder.

HELP!!

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New Here ,
Feb 20, 2019

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Please help me. the tech chat person who i thought would be able to answer my question told me to do this and that i would ahve an answer in 48 hrs. I dont know why he didnt just help me personally or direct me to someone who could right there... that actually was very annoying and inconsiderate. and now im on day three without access to my files!!!!!!

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Community Beginner ,
Mar 26, 2019

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I have tried with the onsite rupport and they directed me here but now I see here that the question is not answeded here either.

Is there anyone that can suggest a solution to this? (as a paying cutomer that would be appreciated)

I'm using Acrobat Reader DC (latest version) on a computer running Windows 10 version 1809. The software worked until recently. I have been trying to log out, uninstall, reinstall, log in etc... I have a perfectly well working internetconnection (writing over it now). The issue has NOT to do with any browser version, what I'm asking for is a sollutinon that helps Acrobat Reader DC to start working again.

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New Here ,
Jun 26, 2019

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I am having literally this exact same problem which started just under a week ago.

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Adobe Employee ,
Aug 12, 2019

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Hi Bt,

Apologies for the delay in response, I hope you would be able to fix it by now

If the problem still persists, as stated above Adobe Reader says you are not connected to the internet, correct?

Here is a similar discussion

Internet connection error in Adobe Reader

No Internet Connection - Acrobat DC, please refer to the troubleshooting steps provided and let us know if that works for you.

Regards,

Amal

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New Here ,
Jul 28, 2020

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The trobleshooting steps do not work.  It forces me to close Acrobat Reader DC.  The internet time trick did not help.

 

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