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Adobe reader not printing from embedded print preview SAP

New Here ,
Nov 11, 2020

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Windows operating system : windows 10 20H2

Adobe reader: 2020.013.20064

 

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Adobe reader not printing from embedded print preview SAP

New Here ,
Nov 11, 2020

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Windows operating system : windows 10 20H2

Adobe reader: 2020.013.20064

 

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Print

Views

354

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Nov 11, 2020 1
Adobe Employee ,
Nov 12, 2020

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Hi Ergonw

 

Hope you are doing well and sorry for the trouble. As described, you are unable to print from embedded print preview SAP.

 

- Would you mind sharing the workflow/steps you are doing to print the file?

- Do you get any error message while printing? If yes, please share the screenshot of the same for a better understanding.

 

Please try to turn off the protected mode for testing (Windows only) and see if that helps. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at start up' , turn off the protected mode and uncheck Enhanced Security > Click OK and reboot the computer.
Note: Turning off the security may possess security risks, please turn on the security after testing.

 

Let us know how it goes

 

Regards

Amal

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Nov 12, 2020 0
New Here ,
Nov 12, 2020

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Yes turning it off does work it just take a little longer for it t load but it prints just fine. what do i need to do make this work?

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Nov 12, 2020 0
Adobe Employee ,
Nov 13, 2020

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Hi there

 

thanks for trying the suggestion and sharing your observation. As turning off the protected mode workd for you, please look at the help page https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

 

You may also try to add the file and folder path to the Acrobat white list as follows:

Go to Edit > Preferences > Enhanced Security > Add file and add Folder Path > Click OK and reboot the application.

 

Regards

Amal

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Nov 13, 2020 0
Amal. LATEST
Adobe Employee ,
4 hours ago

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Hi there

 

The optional update (ver. 20.13.20066) addressing this issue is now available (Windows Only). Please try to update the application to the new version available from the help menu > check for updates or you can manually download the patch using the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

 

Regards

Amal

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